Systems Administrator

SUMMARY Administers and supports administrative and academic applications across the College. Responsible for the installation, upgrade, maintenance and support of both administrative and academic applications, including their respective database and server environments. Participates in technical strategic planning sessions to ensure that the College is well positioned for the future. ESSENTIAL FUNCTIONS Responds to, investigates, and resolves issues reported by end-users for supported applications, the associated backend databases, and all interfaced applications Monitors and optimizes the performance of all associated server environments Maintains database and middleware (Tomcat, Apache, etc.) server software as necessary Maintains the servers (Windows Server, Linux, UNIX, etc.) as necessary Maintains all associated disaster recovery environments Develops and maintains the necessary troubleshooting documentation Cross-trains team members to ensure support continuity Updates associated application architecture diagrams as changes are made Acts as primary liaison to the associated vendor HelpDesk for issue resolution Applies security patches as necessary Develops and maintains scripts (shell, perl, batch, etc.) as necessary Provides before, after hours, and weekend support to resolve application issues as necessary Recommends the necessary server configurations (disk, memory, etc.) in order to support new applications Installs, upgrades, and configures new middleware server software, database software and applications as necessary Applies software patches and performs major upgrades as necessary Provides before, after hours, and weekend support for migrations and upgrades as necessary Identifies and evaluates new tools and solutions for improved application and server management Performs capacity planning (disk, memory, etc.), as well as short-term and long-term upgrade planning Provides analysis, consultation, and recommendations to project teams, especially as they relate to the associated environment Identifies cross-training and documentation opportunities Performs other duties as assigned REQUIRED QUALIFICATIONS EDUCATION AND EXPERIENCE/TRAINING Bachelor’s Degree in I.T., Computer Science, or related field Significant related experience may substitute for education Minimum of five years of full-time professional experience in a related field Demonstrated experience with Windows Server (2019, 2022) and various Linux flavors (RedHat, Oracle for Linux, etc.) Demonstrated experience with relational databases (Oracle, MS SQL, etc.) Demonstrated experience making sound decisions that affect a work unit or team Demonstrated effectiveness in a role requiring dynamic and abstract problem‑solving methods in adaptive situations KNOWLEDGE, SKILLS, and ABILITIES Possess knowledge of TCP/IP, Ethernet, firewalls, routing and load balancing Possess knowledge of database connectivity issues Possess knowledge of how applications (Java, ASP/C#.NET, etc.) function Ability to effectively complete work assignments independently Possess working knowledge of systems administration concepts, practices and procedures with the ability to use in varied situations as it pertains to the departmental focus Demonstrated basic Visio skills Demonstrated basic Project Management skills Demonstrated intermediate proficiency with Microsoft Access Demonstrated advanced proficiency with Microsoft Outlook, Word, Excel, and PowerPoint Ability to confidentially and discreetly handle subject matters requiring privacy and sensitivity Ability to collaborate, persuade, gain cooperation and acceptance of ideas on significant projects Ability to collaborate, negotiate and resolve conflicts on major projects Ability to facilitate top‑level collaboration while managing sensitive issues Ability to develop and maintain relationships with key contacts to enhance workflow and quality Possess strong organizational and time‑management skills Possess excellent written, verbal and interpersonal communication skills Ability to foster a team environment and work collaboratively Ability to research and analyze issues and develop solutions Ability to work accurately with great attention to detail Possess excellent customer service skills and proven ability to develop and sustain productive customer relationships Critical thinker with ability to identify and implement efficiencies within daily operations Possess sensitivity to appropriately respond to the needs of students and the community COMPETENCIES CRITICAL COMPETENCIES Service Focus Communication Quality of Work VERY IMPORTANT COMPETENCIES Adaptability Continuous Improvement IMPORTANT COMPETENCIES Collaboration Time Utilization PREFERRED QUALIFICATIONS EDUCATION AND EXPERIENCE/TRAINING Demonstrated administrative experience with Windows Server (2019, 2022) and various Linux flavors (RedHat, Oracle for Linux, etc.) Demonstrated experience maintaining Java‑based applications Demonstrated experience with Apache and/or Tomcat Demonstrated experience with Ellucian Banner and its associated Ellucian applications (Travel and Expense, DegreeWorks, etc.) Demonstrated experience with writing scripts (shell, perl, batch, etc.) KNOWLEDGE, SKILLS and ABILITIES Possess knowledge of Microsoft IIS, including SSL/TLS certificates Possess knowledge of authentication methodologies (Active Directory, LDAP, CAS, etc.) Possess intermediate proficiency with ERP Banner System (or equivalent program) Possess intermediate proficiency with D2L Brightspace (or equivalent program) PHYSICAL DEMANDS/WORKING CONDITIONS The work is performed in a normal, professional office environment. The work area is adequately lit, heated and ventilated. Typically, the employee may sit comfortably to perform the duties of the job and will perform repetitive motions with hands/fingers using a computer mouse and keyboard to type. However, there may be some walking; standing; bending; carrying light items such as papers, files, pamphlets, books, etc. Work may also require walking and standing in conjunction with travel to and attendance at meetings and conferences away from the worksite. EQUAL OPPORTUNITY STATEMENT Cuyahoga Community College is committed to attaining excellence through the recruitment and retention of a qualified workforce. Cuyahoga Community College is an equal employment/educational opportunity institution. Target Salary Target Starting Salary Range: $62,000 to $72,000. The final offer for the successful candidate is targeted to fall within this range, but will be based upon an assessment of internal equity, the unit’s available budget, and the candidate’s qualifications in relation to the minimum and/or preferred job requirement(s). Residency Requirement Must reside in the state of Ohio and be within commuting distance of this work location/campus to respond to onsite work demands upon the employment start date and throughout the duration of employment with the College, as outlined in 3354:1-40-01.1 Recruitment and Selection Procedure. #J-18808-Ljbffr