Account Manager

Account Manager

The Account Manager is responsible for developing and maintaining strong customer relationships within the Department of Defense (DoD) territory to drive customer satisfaction, retention, and revenue growth. This role serves as the primary point of contact for assigned accounts, ensuring customer needs are understood and aligned with company solutions and services. The Account Manager identifies opportunities to expand business within existing accounts while coordinating internal resources to deliver successful customer outcomes. The position exists to strengthen long-term customer partnerships and contribute to the organization's growth objectives across the DoD market.

Responsibilities:

• Develop and execute account strategies to achieve assigned revenue, growth, and retention objectives.
• Identify, qualify, and pursue opportunities within existing and prospective DoD accounts.
• Collaborate with channel partners, system integrators, and strategic alliances to expand market presence and customer reach.
• Establish and maintain trusted relationships with military, civilian, contractor, and acquisition stakeholders.
• Engage customers to understand mission requirements, operational challenges, and strategic priorities.
• Serve as the primary customer advocate and escalation point for assigned accounts while expanding engagement across customer organizations
• Create and maintain territory-specific business plans aligned with corporate growth objectives.
• Establish measurable objectives, priorities, and account strategies for assigned customers.
• Identify target programs, initiatives, and funding opportunities within the DoD market.
• Partner with business development, engineering, product management, contracts, and marketing teams to support customer requirements and business objectives.
• Coordinate activities with value-added resellers (VARs), systems integrators, and other channel partners.
• Communicate customer requirements, market intelligence, and competitive insights to internal stakeholders
• Demonstrate and communicate the value of the company's products, services, and solutions to customer decision-makers.
• Conduct customer presentations, solution discussions, and executive briefings tailored to mission requirements.
• Support technical evaluations and proof-of-concept activities in partnership with technical teams.
• Maintain accurate opportunity, pipeline, and account information within the CRM system.
• Prepare monthly, quarterly, and annual forecasts, business plans, and account reviews.
• Monitor performance against revenue and growth targets and provide regular status updates to leadership.
• Travel as required to support customer engagements, partner activities, industry events, and business development initiatives.
• Represent the company professionally while adhering to corporate policies and ethical business practices

Skills and Qualifications:

• Understanding of Department of Defense (DoD) organizations, acquisition processes, and procurement environments.
• Familiarity with video communications, networking, ISR, edge computing, mission systems, or related technology solutions preferred.
• Working knowledge of CRM systems, account planning, sales forecasting, and pipeline management.
• Strong communication and presentation skills, with the ability to effectively engage executive, operational, and technical audiences.
• Proven ability to establish, develop, and maintain strong customer relationships.
• Strong organizational, time management, and problem-solving skills with the ability to manage multiple priorities.
• Demonstrated ability to work independently with minimal supervision while effectively managing priorities, customer engagements, and business objectives.
• Entrepreneurial spirit with a proactive approach to identifying opportunities, overcoming challenges, and driving business growth within assigned accounts and territory.
• Ability to identify, qualify, and pursue opportunities within existing and prospective customer accounts.
• Demonstrated ability to balance individual accountability with a team-first attitude that supports overall organizational success.
• Ability to travel up to 25% as required to support customer and partner engagements.

Haivision is a leading global provider of mission-critical, real-time video networking and visual collaboration solutions. Our connected cloud and intelligent edge technologies enable organizations globally to engage audiences, enhance collaboration, and support decision making. We provide high-quality, low latency, secure, and reliable live video at a global scale. Haivision open sourced its award-winning SRT low latency video streaming protocol and founded the SRT Alliance to support its adoption. Awarded four Emmys® for Technology and Engineering from the National Academy of Television Arts and Sciences, Haivision continues to fuel the future of IP video transformation. Founded in 2004, Haivision is headquartered in Montreal and Chicago with offices, sales, and support located throughout the Americas, Europe, and Asia. To learn more, visit Haivision at haivision.com.

Haivision is a small, cohesive group that provides exceptional products to a loyal and diverse client base. We're a group of people who enjoy working together as well as with our awesome technology. We support professional growth and a comfortable work/life balance. Team members enjoy competitive compensation with full benefits, flexible schedules, ergonomic working stations and other perks. Our relaxed but inspiring headquarters is nested in Atlanta's flourishing Armour Yards, right across the street from SweetWater Brewery and directly adjacent to Fox Brother's BBQ.

Haivision MCS is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, sexual orientation, gender identity or expression, religion, national origin, marital status, age, disability, veteran status, genetic information, or any other protected status.