Analyst
$90k - $100kTata Consultancy Services
Contact Center IVR Tester
Lead end-to-end testing of contact center and banking applications, ensuring seamless customer interactions across IVR, voice, and agent-assisted channels. Validate IVR call flows, customer authentication, skill-based call routing, self-service banking features, and escalation to live agents. Test payment processing solutions for credit cards, mortgages, loans, and deposit accounts, covering positive, negative, boundary, and exception scenarios. Execute release validation activities for contact center platforms and monthly production deployments. Verify customer account information, interaction history, and transaction details using Ujet, Quest, CRM, and internal banking applications. Perform backend validation using SQL/MySQL to ensure accuracy of customer data, payment transactions, and application integrations. Validate API integrations and end-to-end data flow between IVR, CRM, payment systems, and backend services. Design and execute functional, integration, system, regression, and User Acceptance Testing (UAT). Identify, document, track, and retest defects using Jira while ensuring timely resolution. Collaborate closely with Developers, Business Analysts, Product Owners, and Operations teams in Agile/Scrum environments. Participate in test planning, test case development, defect triage meetings, sprint ceremonies, and release readiness assessments. Support production deployments and post-release validation activities to ensure system stability.
Salary Range - $90,000-$100,000 a year TCS Employee Benefits Summary: Discretionary Annual Incentive. Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans. Family Support: Maternal & Parental Leaves. Insurance Options: Auto & Home Insurance, Identity Theft Protection. Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement. Time Off: Vacation, Time Off, Sick Leave & Holidays. Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.
Location: Cleveland, OH
Function: TECHNOLOGY
Role: Analyst
Skills: Testing | IVR
Salary Range: $90,000 - $100,000
Desired Candidate Profile
Qualifications
Bachelor of Computer Science
$90.19k - $112.74k
...0,191.00 - $112,738.00)Target Bonus: 10.0%Req ID: 30309Position SummaryWe are seeking an experienced and results-driven Business Analyst with 5 to 7 years of experience supporting Salesforce platforms and web-based technologies. This role serves as a critical link between...SuggestedLocal areaLincoln Electric Holdings
Cleveland, OH2 days ago- ...We are looking for a Data Analyst to work for our client. The ideal candidate aligns with the responsibilities and qualifications outlined below. This is a strong opportunity for a curious, detail-minded analyst to turn raw data into insight that business leaders...Suggested
Ringside Talent
Cleveland, OH3 days ago $47.14 - $57.14 per hour
job summary: For this contractor assignment, looking for an IT Business Systems Analyst Sr. that has the technical skills needed as well as ability to author requirements to support the Planview Portfolios toolset. location: Telecommute job type:...SuggestedHourly payContract workTemporary workFor contractorsWork experience placementRemote work- ...Pittsburgh, PAEmployment Type: Full TimeIndustry: Computer SoftwareClient: WiproContact: Meghana GorusuCompany: SRI Tech SolutionsData Analyst + KafkaLocation - Dallas, TX / Atlanta, GA / Cleveland, OH / Pittsburgh, PA (Day 1 Onsite)Note - Pls submit only visa independent...Suggested
SRI Tech
Cleveland, OH1 day ago $91k - $110k
...more? To hear from some of our team, click here: Benesch is proud to announce the opening of a position for IT Business Analyst in our Cleveland office! This position is hybrid and has work from home flexibility. Position Summary: Do you thrive on...SuggestedFull timeWork experience placementWork at officeLocal areaWork from homeBenesch
Cleveland, OH2 days ago$95k - $112k
...model that is tailored specifically for long-term, onsite client service delivery. Work you’ll do/ResponsibilitiesWork with Business Analysts to understand the requirementWork with Application Architect to understand the designBuild low level data pipeline specifications...Local areaDeloitte
Cleveland, OH2 days ago- ...Pittsburgh, PAEmployment Type: Full TimeIndustry: Computer SoftwareClient: WiproContact: Meghana GorusuCompany: SRI Tech SolutionsData Analyst + PythonLocation - Dallas, TX / Atlanta, GA / Cleveland, OH / Pittsburgh, PA (Day 1 Onsite)Note - Pls submit only visa independent...
SRI Tech
Cleveland, OH1 day ago $61.5k - $85k
OverviewThe Business Analyst II - Operations plays a key role in driving operational efficiency and supporting strategic initiatives through data analysis, process improvement, and cross-functional collaboration. This role partners with business stakeholders to identify...Full timeFlexible hoursAmTrust
Cleveland, OH4 days ago$72k
...research, and provides long-term strategic thinking on issues related to monetary policy, the national economy, and the region. Research Analysts contribute to the Research Department by: (i) supporting the research of the Bank's economists, (ii) contributing to Bank...Permanent employmentFull timeTemporary workPart timeSummer workShift workFederal Reserve System
Cleveland, OH5 days ago- ...short-term disability, an employee assistance program, and a wellness program.Position Overview:The Senior Marketing Intelligence Analyst is the tactical data and analytical partner to the Strategic Marketing Team, keeping data at the forefront of every campaign, initiative...Full timeTemporary workLocal area
CrossCountry Mortgage
Cleveland, OH3 days ago $116.2k - $229.1k
Position Summary We are a team of strategic advisors, architects, and implementers who drive business transformations. Our diverse talent energizes clients' business functions and technology to maximize value in Supply Chain enhancing their ability to fulfill their...Local areaDeloitte
Cleveland, OH4 days ago- ...solvers who are looking for a place to do their best work. And if that’s you we would love to have you join us!Job DescriptionAs an Analyst, Market Intelligence, you will play a critical role in Rockwell's Lifecycle Services Global Capability and Innovations team,...Full timeWork at officeVisa sponsorshipWork visaFlexible hours
Rockwell Automation
Cleveland, OH2 days ago - Job Title Hands on experience in test design, execution defect lifecycle. Strong knowledge of Hexagon ETQ QMS or any enterprise QMS (ETQ Reliance preferred). Experience in Aerospace or Regulated Industry testing (ISO 9001/AS9100). Knowledge of APQP/PPAP, CAPA, Client...
Yantran LLC
Cleveland, OH5 days ago - ...Title: Lead Analyst, Business Intelligence Location : Remote - except NY, CO, and CA Target Start Date : ASAP Type: (C, CTH, D) CTH Pay Rate / Salary (Ranges OK) : Pay 60-90 The Opportunity...Full timeContract workTemporary workImmediate startRemote work
ConsultNet Technology Services and Solutions
Cleveland, OH21 hours ago - ...Job Description Job Description TransTech Group Internship – Business Data Analyst, AI & Fabric Position Title: Internship – Business Data Analyst, AI & Fabric Reports To: Manager of Business Analysis and Process Location: Chagrin Falls, OH (Hybrid)...InternshipLocal area
TransTech Group
Cleveland, OH6 days ago - As a Process Risk Senior Associate, you will get the opportunity to grow and contribute to our clients' business needs by helping them understand their business risks, and assist in addressing risk in both proactive and responsive contexts for the Risk, Compliance & Controls...Full timeWork experience placementWork at office
Grant Thornton (US)
Cleveland, OH2 days ago - ...full of opportunity, Arrow is the place to be. Position Summary We are seeking a highly skilled and detail-oriented Business Analyst to join our dynamic eGaming Operations team. The Business Analyst will primarily be responsible for conducting account and sales...
Arrow International Inc
Cleveland, OH5 days ago - ...Asset Management AnalystThe Asset Management Analyst is responsible for supporting the core roles of each of its members and the overall mission of the department. This role will prepare lease analysis tools, loan compliance packages, budget review for assets currently...Full timeWork at officeMonday to Friday
Weston
Cleveland, OH2 days ago - ...Information Technology AnalystKimley-Horn is looking for an Information Technology Analyst to join our Cleveland, Ohio office! This is an in-office based role.ResponsibilitiesIn this role, you will collaborate with both local and region-wide IT teams to deliver support...Work at officeLocal areaFlexible hours
Kimley-Horn
Cleveland, OH15 hours ago - ..., architecture standards, and cybersecurity requirements. Required Qualifications: ~5+ years of experience as a Business Analyst in manufacturing, industrial IT, or MES environments. ~ Strong understanding of manufacturing operations, such as production execution...Remote work
Real Soft
Cleveland, OH2 days ago $72k - $78k
...Sales Operations Analyst IWe're Dealer Tire, a family-owned, international distributor of tires and parts established in 1918 in Cleveland, OH. We're laser focused on helping the world's largest and most trusted auto manufacturers grow their tire business—in fact, we've...Dealer Tire
Cleveland, OH4 days ago- ...performance, understand the current state of our business and the results of our sales efforts. Responsibilities: Sales Reporting Analyst I Assists in the design and build of interactive dashboards and reports in Power BI or other reporting tools for sales...Casual workWork at office3 days per week
Medical Mutual of Ohio
Cleveland, OH3 days ago - ...Job Description \nTitle: Epic Sr HB Claims Analyst\n \n Location : Remote: Excluding, NY. CA., CO\n \n Target Start Date : 11/30\n \n Type: (C, CTH, D) Direct\n \n Pay Rate / Salary (Ranges OK) : $110,000 -$120,000 - W/ 10% bonus\n \n To note: 25% travel\...Remote jobContract work
ConsultNet Technology Services and Solutions
Cleveland, OH5 days ago $105.4k - $207.8k
Position Summary As a Senior Consultant in Deloitte’s Digital Trust & Privacy practice, you will support the design and implementation of privacy technology solutions that help organizations address regulatory requirements, strengthen data governance, and enable...Local areaDeloitte
Cleveland, OH2 days ago$120.2k - $140k
...readiness activities, cutover planning, hypercare support, and post-implementation review. Lead teams comprising consultants and analysts and drive delivery within the quality and compliance workstream. Maintain comprehensive documentation including runbooks, SOPs, functional...Permanent employmentLocal areaRemote workVisa sponsorshipDeloitte
Cleveland, OH2 days ago- Business Analyst Location: Cleveland, OH Remote/Onsite: Onsite Benefits: Medical, Dental, Vision, 4O1K plan, PTO Job Type: Full Time/Contract Duration: Long term Project No. of positions: 01 Hiring Timeline: 2,3 weeks Job Description & Skill Requirement: Candidate should...Full timeContract workLocal areaRemote work
- Job Title These positions are available to candidates who are authorized to work in the United States without requiring sponsorship now or in the future. Please Note: Candidates selected for these positions may be required to successfully obtain and maintain a Public Trust...Immediate start
- ...Title: Epic Sr Referrals Analyst Location : Remote: Excluding, NY. CA., CO Target Start Date : 11/30 Type: (C, CTH, D) Direct Pay Rate / Salary (Ranges OK) : $110,000 -$120,000 - W/ 10% bonus To note: 25% travel Senior Epic Referrals Analyst...Full timeRemote work
ConsultNet Technology Services and Solutions
Cleveland, OH4 days ago - ...Title: Epic Sr Epic Analyst - Real Rime Eligibility (RTE) Location : Remote: Excluding, NY. CA., CO Target Start Date : 11/30 Type: (C, CTH, D) Direct Pay Rate / Salary (Ranges OK) : $110,000 -$120,000 - W/ 10% bonus To note: 25% travel Senior Epic Real...Full timeContract workRemote work
ConsultNet Technology Services and Solutions
Cleveland, OH4 days ago - ...Title: Epic Sr Cadence Analyst Location : Remote: Excluding, NY. CA., CO Target Start Date : 11/30 Type: (C, CTH, D) Direct Pay Rate / Salary (Ranges OK) : $110,000 -$120,000 - W/ 10% bonus To note: 25% travel a { text-decoration: none; color:...Full timeContract workRemote work
ConsultNet Technology Services and Solutions
Cleveland, OH4 days ago
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Analyst. Be the first to apply!
- IT audit analyst Cleveland, OH
- petroleum analyst Cleveland, OH
- client delivery analyst Cleveland, OH
- analyst market research Cleveland, OH
- data loss prevention analyst Cleveland, OH
- entry level consulting analyst Cleveland, OH
- compensation and benefits analyst Cleveland, OH
- credentialing analyst Cleveland, OH
- contracts analyst Cleveland, OH
- benefit analyst Cleveland, OH