Hotel General Manager

About the Company

TGC Hospitality Management is located in Wichita, KS with hotels across the country.

About the Role

BRAND NEW HOME2 SUITES by HILTON near the Grand Ole Opry- The General Manager is responsible for continually focusing on achieving hotel profitability through revenue generation, cost control, guest satisfaction and developing employees while maintaining the integrity and quality standards of the property. Responsible for effective communication across staff and with corporate office.

Responsibilities

• Post schedules weekly, by Thursday, to ensure hotel is covered.
• Create plans of back up for any unexpected absences.
• Prepare to cover shifts in case that back up plan fails.
• Continued and consistent recruiting and interviewing in preparation for staff shortages.
• Regular attendance is required in compliance with TGC standards, as required by scheduling, which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, which includes proper dress and correct nametag when working.
• Must be able to convey information and ideas clearly, both oral and written.
• Comply at all times with TGC standards and regulations to encourage safe and efficient hotel operations.
• Must work well in stressful, high-pressure situations.
• Manage all sources of revenue to include rooms, market, vending, laundry, fees, internet and others.
• Ensure all departments are profitable and maintain strong working relationships.
• Participate in bi weekly Revenue Management meetings to ensure focus on pricing and availability.
• Create local marketing plans and pricing strategies and get to know each market segment.
• Respond quickly to changing market conditions and revise strategies accordingly.
• Must be able to evaluate and select among alternative courses of action quickly and accurately.
• Actively participate in sales discussions, meetings and plans.
• Know key account executives and business base.
• Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary.
• Promote TGC’s philosophies and Culture throughout the hotel to both team members and guests.
• Manage monthly financial reports and know at all times where the hotel stands against budget.
• Manage human resources functions of the hotel by controlling turnover, motivating team members, focusing on team member development and retention and conducting regular team member meetings.
• Must be effective at listening to, understanding and clarifying concerns and issues raised by team members and guests.
• Protect the hotel and its assets through enforcing and maintaining a preventative maintenance program.
• Ensure hotel is in compliance with all federal, state and local laws, including OSHA, EEOC, Wage Hour and Health laws.
• Tour the operating departments daily making adjustments as needed via departmental leads.
• Conduct annual performance appraisals with all staff members.
• Conduct daily staff meetings, and review future sales and operations efforts.
• Daily property walk of the hotel to ensure clean and safe environment.
• Weekly property walk throughs with all department heads, addressing cleanliness and repairs in various areas and maintain logs on walk throughs for follow up.
• Must have the ability to assimilate complex information, data, etc. from disparate sources and consider adjust or modify to meet the constraints of a particular need.
• Ensure timely processing of invoices by submitting daily.
• Actively participate in required MOD program as needed.
• Must be able to prioritize departmental functions to meet due dates and deadlines.
• Be in public areas during peak periods, greeting guests and offering assistance as needed.
• Must be able to work with and understand financial information and data, and basic arithmetic function.
• Attend meetings/training as required by management, maintain all required certification, and ensure staff is compliant with training, including emergency procedures.

Qualifications

5 years of Hotel Management experience.

Required Skills

Select Service Management, P&L experience, guest satisfaction, expense management and revenue growth.

Pay range and compensation package

$65,000 - $75,000 per year depending on experience, plus bonuses.

Full benefits