HOME HARDLINES/CLERK
Kroger Family of Companies
Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Assist the department manager in reaching sales and profit goals established for the department, and monitor all established quality assurance standards. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service. Role model and demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.
RESPONSIBILITIES
Promote trust and respect among associates
Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store
Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products
Offer product samples to help customers discover new items or products they inquire about
Inform customers of Drug GM and Home specials
Recommend Drug GM and Home items to customers to ensure they get the products they want and need
Review "sell by" dates and take appropriate action
Label, stock and inventory department merchandise
Report product ordering/shipping discrepancies to the department manager
Display a positive attitude
Stay current with present, future, seasonal and special ads
Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management
Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair
Notify management of customer or employee accidents
Report all safety risk, or issues, and illegal activity, including: robbery, theft or fraud
Must be able to perform the essential functions of this position with or without reasonable accommodation
QUALIFICATIONS Minimum
Ability to handle stressful situations
Effective communication skills
Knowledge of basic math; counting, addition, and subtraction
Desired
Retail experience
Second language: speaking, reading and/or writing
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