Customer Service Representative II

Job Title

Pay Range: $21.54hr - $26.54hr

Requirement/Must Have

• High School diploma or equivalent.
• 2+ years of related customer service, administrative, or operations experience.
• Proficient with MS Office Suite.
• Experience with ERP systems or working in a regulated industry is preferred.

Responsibilities

• Provide operational, administrative, and customer service support for medical device Field Actions.
• Partner with Field Action Team Leads and other internal teams to ensure assigned activities are completed accurately and on time.
• Respond to customer inquiries and research or verify customer contact information.
• Prepare, assemble, label, and ship Field Action notification packages.
• Support product return activities, including tracking and processing RMAs.
• Pull ERP reports and organize customer, product, and shipment information for assessment by the Field Action team.
• Track customer responses and maintain accurate Field Action records and documentation.
• Support continuous improvement activities and special projects.
• Build Quality into all aspects of work by maintaining compliance with applicable quality requirements and procedures.
• Research customer contact information and reach out to customers via email and phone.
• Support customer inquiries via email interactions.
• Due to nature of job The candidate must have Ability to stuff, label, and send materials to customers.

Nice to Have

• ERP experience.
• Regulated-industry experience.

Skills

• MS Office Suite.
• ERP Systems.
• Customer Service.
• Administrative Support.
• Operations Support.
• RMA Processing.
• Documentation.
• Data Entry.

Qualification And Education

• High School diploma or equivalent and 2+ years of related customer service, administrative, or operations experience.