Senior Member Relations Associate

To enhance member engagement and retention, the full-time remote Senior Member Relations Associate will manage a portfolio of healthcare organizations, conduct strategy calls, and host webinars to maximize the use of CAPC resources. Key responsibilities Maintain supportive relationships with assigned member organizations through regular outreach and engagement Conduct personalized strategy calls and online tours of CAPC member resources to assist members effectively Proactively maintain accurate member information in Salesforce and address inquiries regarding membership and renewals Required qualifications Bachelor's degree or greater preferred, or a combination of applicable experience and education 3+ years of experience managing program activities, preferably in healthcare or association membership Strong knowledge of the healthcare field, particularly serious illness and palliative care Experience working with CRMs, with Salesforce knowledge being a plus Proficiency with webinar and virtual meeting platforms, such as Zoom