Field Technician

Who We Are:

NOVA Computer Solutions is a small, vertical focused, comprehensive MSP, trusted to provide technology support for local business throughout Northern Virginia, Metro Washington DC, and Maryland. We're constantly growing our team to help us provide even better support, advice, and assistance and we're looking to hire a Field Technician that's able to assist us with exceeding client expectations. If you're reading this and want to experience doing all things IT, chances are, you're looking for the opportunity you've been waiting for – and it's here.

Job Overview:

The purpose of the Field Technician is to establish trusted relationships while providing onsite and remote support to partners. This will include coordinating with other departments, documenting processes, and recommending necessary updates in a timely manner. This position requires self-motivation and the ability to multi-task, prioritize commitments, and manage time effectively.

Why Join Us?

Competitive salary based on experience.

The ability to grow your skill set and be challenged.

Quarterly performance incentives.

Excellent company culture

Travel expenses (gas, tolls, parking) reimbursed

Typical Responsibilities:

• Provide onsite technical support with the ability to assist remotely, if necessary
• Troubleshoot hardware issues and provide solution-based recommendations
• Build and configure equipment for internal staff and external partners
• Work with senior team members to analyze and resolve problems
• Maintain clear documentation for each service and project ticket
• Work with vendor support as needed
• Daily travel to partner offices within areas of Maryland, DC, and Virginia
• Operate a work van
• Keep work vehicles and inventory clean and organized
• Provide exceptional customer service

Required Skills

• 2+ years of customer service experience
• 2+ years of hardware troubleshooting experience
• Experience running cable and installing data drops
• Experience mounting hardware
• Strong written and verbal communication
• Ability to remain calm under pressure
• Self-motivated to work alone or in a team
• Ability to research solutions to problems
• Ability to maintain a clean driving record and work vehicle
• Ability to lift up to 50 pounds regularly and safely use ladders
• Ability to safely navigate offices under construction

Preferred Skills

• Organizational skills
• Ability to improvise when needed
• Basic software troubleshooting skills
• Ability to document processes
• Time management skills

License/Certification:

CompTIA A+ Certification

Valid Driver's License

Schedule

8-hour shift (8:30am – 5:00pm) Monday to Friday

Job Type: Full-time

Pay: $17 – $23 per hour

Benefits:

Paid time off

Paid training

Quarterly bonus opportunities

401K with Company Match

Health and dental insurance

Paid holidays