Dynamics Developer

Senior Microsoft Dynamics 365 Developer

Location: Richmond, VA



Work Arrangement: Hybrid



Contract: 9+ months with potential to extend or convert to full-time



Interview: Webcam and In-Person Job Summary

We are seeking a skilled Senior Microsoft Dynamics 365 Developer with strong hands-on experience in Dynamics 365 Customer Engagement, particularly the Customer Service module , and Microsoft Power Platform technologies.

The ideal candidate will have expertise in Dynamics 365 customization, configuration, development, deployment, and support, along with experience using C#, .NET, SQL, Azure, Power Apps, Power Automate, and Dataverse.

This role involves translating business requirements into technical solutions, performing fit-gap analysis, resolving application issues, developing custom components, and supporting platform governance and continuous improvement.

Key Responsibilities

• Design, develop, customize, configure, deploy, and support Microsoft Dynamics 365 solutions.

• Work extensively with Dynamics 365 Customer Engagement , particularly the Customer Service module.

• Gather and analyze business requirements and perform fit-gap analysis.

• Design and implement Microsoft Power Platform solutions using Dynamics 365, Power Apps, Power Automate, and Dataverse.

• Develop custom web components and application functionality using C#, .NET, SQL, Azure, and Power Platform technologies .

• Support solution design, configuration, implementation, testing, deployment, and ongoing maintenance.

• Troubleshoot and resolve Dynamics 365 and Power Platform issues, documenting root causes and solutions.

• Collaborate with system administrators, developers, engineers, and business stakeholders to implement fixes.

• Apply knowledge of Dynamics 365 and Power Platform licensing models to support solution planning and recommendations.

• Follow platform development standards, governance practices, security requirements, and implementation best practices.

• Prepare technical documentation, requirements documents, recommendations, and solution designs.

• Develop mockups and prototypes to validate requirements and demonstrate potential solutions.

• Serve as a liaison between IT teams and business units.

• Track and coordinate application issues through resolution.

• Evaluate technology options and recommend appropriate solutions based on business requirements.

• Review existing processes and policies and recommend improvements.

• Participate in Agile development activities and Power Platform DevOps initiatives.

• Provide after-hours or on-call support when required.

Required Qualifications

• Strong hands-on experience with Microsoft Dynamics 365 Customer Engagement .

• Expertise in the Dynamics 365 Customer Service module .

• Experience customizing, configuring, developing, deploying, and supporting Dynamics 365 applications.

• Experience with Microsoft Power Platform, including:

  • Power Apps

  • Power Automate

  • Dataverse

• Development experience with C# and .NET .

• Experience with SQL and Azure technologies.

• Experience gathering requirements, conducting fit-gap analysis, and translating business needs into technical solutions.

• Strong troubleshooting, debugging, and application support skills.

• Understanding of Dynamics 365 and Power Platform licensing.

• Ability to develop technical documentation and solution prototypes.

• Strong communication, organizational, and interpersonal skills.

• Ability to work independently and collaboratively in a fast-paced environment.

• Ability to manage multiple technical tasks and changing priorities.

Preferred Qualifications

• Experience with Power Platform DevOps and application lifecycle management.

• Familiarity with Power Platform Pipelines and ALM Accelerator .

• Experience with enterprise Power Platform governance and solution deployment.

• Experience improving business processes and technical procedures.

• Experience supporting production environments and participating in on-call rotations.

• Experience working with cross-functional development and infrastructure teams.