Salon Front Desk Sales Associate

Job Description

Job Description

Job Summary

As our GHT (Guest Happiness Team) Front Desk Sales Associate, you will be responsible for creating a polished, high-end first and last impression for every guest. You will manage check-ins and checkouts, oversee daily front desk operations, and actively contribute to salon growth through sales, pre-booking, and lead conversion.

This position is performance-driven and plays a critical role in retail sales, service upgrades, booking consistency, and overall guest satisfaction.

Responsibilities

• Manage daily front desk operations, including guest check-in and checkout
• Deliver a high-level guest experience from arrival to departure
• Convert inbound and outbound leads into booked appointments through calls, texts, email, and social media
• Drive retail sales and recommend service upgrades
• Secure pre-bookings to increase retention and utilization
• Follow up with past guests to maintain relationships and fill open availability
• Track and work toward daily, weekly, and monthly sales goals
• Maintain organization and presentation of the front desk and retail space
• Support marketing initiatives, events, and influencer partnerships
• Communicate effectively with service providers to ensure smooth daily operations

Qualifications

• Minimum 1 year of customer service experience required
• Sales experience preferred
• Strong communication and interpersonal skills
• Organized, detail-oriented, and comfortable using booking software/CRM systems
• Professional, polished, and confident presence
• Bilingual preferred not required .