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Customer Service Representative

Farmers Insurance Agency - Oscar Castaneda

Job Description

Job Description

Farmers Insurance is seeking a dedicated and customer-focused Customer Service Representative (CSR) to join our team. The Customer Service Representative is responsible for delivering excellent customer support by addressing inquiries, resolving issues, and ensuring a positive experience for clients. This role serves as a key point of contact between the company and its customers, providing accurate information, timely assistance, and effective solutions.

Benefits

Annual Base Salary + Commission

Paid Time Off (PTO)

Hands on Training

Mon-Fri Schedule

Career Growth Opportunities

Evenings Off

Licensing Assistance Available

Ongoing Training

Team Building Events

Work-Life Balance

Responsibilities
  • Respond to customer inquiries via phone, email, chat, or in person
  • Resolve customer issues efficiently while maintaining a positive and professional attitude
  • Document customer interactions and update account records in company systems
  • Follow up with customers to ensure resolution and satisfaction
  • Meet or exceed customer service performance metrics and quality standards
Requirements
  • Possess or be open to obtaining, a Property & Casualty Insurance License with support from our District.
  • Bilingual, fluent in both English and Spanish is beneficial.
  • Strong verbal and written communication skills
  • Ability to remain calm and professional in challenging situations
  • Strong problem-solving and multitasking abilities
Vacancy posted 4 days ago
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