Customer Service Representative
Farmers Insurance Agency - Oscar Castaneda
Job Description
Job Description
Farmers Insurance is seeking a dedicated and customer-focused Customer Service Representative (CSR) to join our team. The Customer Service Representative is responsible for delivering excellent customer support by addressing inquiries, resolving issues, and ensuring a positive experience for clients. This role serves as a key point of contact between the company and its customers, providing accurate information, timely assistance, and effective solutions.
BenefitsAnnual Base Salary + Commission
Paid Time Off (PTO)
Hands on Training
Mon-Fri Schedule
Career Growth Opportunities
Evenings Off
Licensing Assistance Available
Ongoing Training
Team Building Events
Work-Life Balance
Responsibilities- Respond to customer inquiries via phone, email, chat, or in person
- Resolve customer issues efficiently while maintaining a positive and professional attitude
- Document customer interactions and update account records in company systems
- Follow up with customers to ensure resolution and satisfaction
- Meet or exceed customer service performance metrics and quality standards
- Possess or be open to obtaining, a Property & Casualty Insurance License with support from our District.
- Bilingual, fluent in both English and Spanish is beneficial.
- Strong verbal and written communication skills
- Ability to remain calm and professional in challenging situations
- Strong problem-solving and multitasking abilities
$20 - $20.5 per hour
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