Program Manager

Program Manager AClark College is currently accepting applications for a full-time, permanent classified Program Manager A in the Advising, Wellness, and Career Services department within Student Affairs. This position will support the Associate Dean. This position provides management and leadership of office operations, department budgets, technology implementation and student informed decision making. This position ensures efficient, student-centered service delivery, supervises staff, supports implementation of student success technologies, and contributes to continuous improvement efforts aligned with institutional goals and equity-centered practices. This position is 40 hours per week, schedule may be flexible between 7:30am and 6:00pm Monday-Friday, hybrid work arrangements may be possible.At Clark, we value equity, diversity, and inclusion. We are committed to growing, learning, and supporting our employees.Position Responsibilities JOB DUTIES AND RESPONSIBILITIES: Assist students in navigating college policies and procedures and provide appropriate resources to help ensure student success.Lead daily front office operations, ensuring efficient workflows and a welcoming, student-centered environment. Office operations include both virtual and in-person settings.Supervise front desk staff and student employees, including hiring, training, scheduling, and performance support.Coordinate and manage front desk staff schedules and service coverage to meet student and departmental needs.Provide exemplary service to students, staff, faculty and community members in electronic, virtual, phone and in-person interactions.Coordinate and oversee budget development and fiscal management activities for assigned programs.Review and analyze financial, statistical, and operational reports to assess program performance.Authorize and approve program expenditures and administrative transactions, including requisitions, vouchers, budget revisions, personnel actions, grants, and contract proposals.Develop, implement, and evaluate program, college, and state policies, procedures, and operational practices.Support implementation and effective use of student success technologies (e.g., Watermark, PeopleSoft and scheduling systems), including staff training and process improvements.Participate in leadership discussions and provide recommendations on operations, business practices, and service delivery.Conduct and participate in meetings and events in face-to-face and/or virtual settings Attend regular staff meetings and document meeting minutes as needed.Collect and analyze service data, identify trends, and support data-informed decision-making.Manage office needs and make appropriate requests for facilities, IT, Custodial and other areas as needed.Monitor budget activity using PeopleSoft, prepare reports, and identify potential concerns or opportunities.Utilize standard office software and learn new technologies; maintain organized and accurate records.Maintain and ensure compliance with federal, state, and institutional policies and laws (e.g., FERPA, HIPAA, ADA, Title IX).Serve as a member of college committees, councils, or teams as assigned or approved by supervisorPerform related duties as required.Qualifications POSITION REQUIREMENTS AND COMPETENCIES: Candidates will be evaluated based on application materials, including the supplemental questions and personal interview(s), and will be required to demonstrate competencies in the following areas:Bachelor's degree AND one (1) year of professional related work experience OR equivalent related work experience may be substituted for education on a year-for-year basis.One (1) year of supervising staff in a student services, customer service, or related environment.One (1) year of budget experience that could include: reconciliation, travel authorization, and budget management.Experience utilizing Microsoft office suite. JOB READINESS/WORKING CONDITIONS: Ability to work well with people of all ages from academically, culturally, and socioeconomically diverse backgrounds.Ability to use time and resources to complete work in a timely and accurate manner.Ability to use data to inform operational decisions and service improvements in alignment with the goals of the department and college.The initial appointment will include a 6-month probationary period and the employee will earn permanent status after successfully completing probation.This position is represented by Washington Public Employees Association. Prior to a new hire, a background check including criminal record history will be conducted which includes a sexual misconduct background check as required under RCW 28B.112.080 . Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the position .Supplemental Information WHAT WE OFFER: Clark College promotes work/life balance for employees.McClaskey Culinary Institute offers fast, fresh, and healthy dining options for students, faculty, staff, and the community. The space, located in Gaiser Hall, features three kiosks, a full-service retail bakery and barista bar, grab-and-go items, and a student-run restaurant.Coffee Lounge in Hannah Hall and Clark Café in Joan Stout Hall.Campus bookstore offers snacks, apparel, and specialty supplies.On-campus early childhood education care program (pending registration and availability).Gym and recreation facilities available for membership.Clark promotes wellness with a variety of different workshops and events. SALARY/BENEFITS: Salary Range: $4,517-$6,075/month| Step A-M (commensurate with qualifications and experience) | Range: 49| Code: 107R Successful candidates typically start at the beginning of the salary range and receive scheduled salary increment increases. Clark College offers an exceptional benefits package that includes vacation/sick leave; medical, dental, life and long-term disability insurance; retirement; and tuition waiver .APPLICATION DEADLINE: Required application materials must be completed and submitted online by 3 p.m., August 21, 2026. REQUIRED ONLINE APPLICATION MATERIALS: Clark College online applicationCurrent resume, with a minimum of three (3) references listed.Cover letter describing background and experience related to qualifications and responsibilities of the position.Responses to the supplemental questions included in the online application process. Please apply online at . To contact Clark College Office of People and Culture, please call View phone number on click.appcast.io or email View email address on click.appcast.io . DISABILITY ACCOMMODATIONS Upon request, accommodations are available to persons with disabilities for the application process. Contact the Office of People and Culture at View phone number on click.appcast.io or by video phone at View phone number on click.appcast.io. SECURITY The security of all the members of the campus community is of vital concern to Clark College. Information regarding crime prevention advice, the authority of the Security/Safety Department, policies concerning reporting of any crimes which may occur on or near college property, and crime statistics for the most recent 3-year period may be requested from the Clark College Security/Safety Department, View phone number on click.appcast.io or View email address on click.appcast.io . The most recent Annual Security Report, written in compliance with the Clery Act, can be reviewed here: . ELIGIBILITY VERIFICATION If you are hired, you will need proof of identity, and documentation of U.S. citizenship or legal authorization to work. Clark College does not currently sponsor H-1B visas.Clark College's Office of People and Culture supports individuals with their academic, personal, and professional development, as well as provides training and educational resources for all members of the college community around diversity, inclusion, power, privilege, inequity, social equity, and social justice. The college offers further professional development for our employees through opportunities such as Employee Resource Groups, Cross Institution Faculty of