Senior Technical Support Engineer
Full-time
Sysdig
What you will do: You will report to the Manager of Customer Reliability, work as an important member of the technical support team providing senior level technical knowledge on our customer issues. Work with and foster relationships with the development engineering team to ensure tracking on engineering escalations, bugs and feature requests. Develop technical troubleshooting sessions, trainings and guides for internal CRE team members. Develop, review and maintain the internal collection of knowledge base articles. Triage and document bugs and enhancement requests as seen in the field, and through reproduction. Work with our Escalation Management team on hot accounts which are high touch....
Vacancy posted 18 hours ago
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Kingdom of Spain18 hours ago
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