Client Engagement Specialist

Client Engagement Specialist

This is a remote position. About Cyber Centaurs Cyber Centaurs is a digital forensics and incident response firm helping organizations investigate cyber incidents, preserve and analyze digital evidence, respond to data breaches, and make informed decisions based on defensible technical findings. Our work includes business email compromise, ransomware, insider threats, employee data theft, cloud investigations, digital forensics, penetration testing, and expert witness matters. We serve organizations, law firms, executives, IT leaders, and other professionals across the United States. The Opportunity Cyber Centaurs is seeking a Client Engagement Specialist to support our growing volume of inbound client inquiries and help ensure prospective and existing clients receive a fast, professional, and organized response. This is not a traditional administrative or call-center position. The Client Engagement Specialist will often be the first person a prospective client speaks with when contacting Cyber Centaurs about an urgent cybersecurity incident, suspected employee misconduct, digital forensic matter, or other sensitive situation. The ideal candidate is highly organized, confident speaking with executives and professionals, comfortable handling urgent situations, and commercially minded. The role will initially focus on client intake, lead qualification, scheduling, follow-up, CRM management, and sales support. Over time, the successful candidate will have the opportunity to develop deeper knowledge of Cyber Centaurs' services and progress toward conducting client discovery calls and independently managing standard client engagements.

Key Responsibilities

• Client Intake & Initial Response
• Lead Qualification
• Scheduling & Client Coordination
• Sales & Proposal Support
• CRM & Pipeline Management
• Career Development

Requirements

• 2+ years of experience in a client-facing, sales-support, account coordination, professional services, customer service, intake, or similar role.
• Excellent verbal and written communication skills.
• Strong organizational and follow-up discipline.
• Comfortable speaking with business owners, executives, attorneys, IT professionals, and other senior stakeholders.
• Ability to remain professional and composed when clients are dealing with urgent or stressful situations.
• Strong attention to detail.
• Ability to manage multiple active conversations, appointments, and follow-up activities.
• Comfortable working with CRM systems and modern business software.
• Ability to work independently in a remote environment.
• Strong judgment regarding when an issue should be escalated.

What Success Looks Like

A successful Client Engagement Specialist will help Cyber Centaurs achieve: Fast response to inbound client inquiries. Fewer missed or delayed client communications. Consistent qualification of prospective engagements. Accurate and organized CRM records. Improved scheduling and follow-up. Faster movement from inquiry to consultation, proposal, and engagement. A strong client experience from the first interaction. Increased capacity for the Client Engagement Manager to focus on consultations, proposals, closing opportunities, and strategic client relationships.

Ideal Candidate Profile

You may be a strong fit for this role if you are someone who: Enjoys interacting with clients and helping solve problems. Naturally follows up and keeps matters moving. Communicates confidently without being overly aggressive. Can recognize when something is urgent. Is comfortable working in an environment where priorities can change quickly. Enjoys learning complex services and becoming more knowledgeable over time. Wants to grow into a larger client engagement or sales responsibility. Understands that responsiveness and organization directly influence whether a prospective client chooses to engage a firm.

Work Environment

This is a remote position. Because Cyber Centaurs serves clients nationwide and many matters require rapid response, candidates located in the Mountain or Pacific Time Zone are strongly preferred. This helps extend client coverage later into the Eastern Time Zone business day. The position requires reliable internet connectivity, a professional remote work environment, and the ability to communicate by phone, video conference, email, and collaboration platforms throughout the workday.

Benefits

Compensation & Benefits Base Salary: $65,000–$75,000, depending on experience and qualifications Performance-based incentive compensation Paid time off Paid holidays Remote work environment Professional development opportunities Training in digital forensics, incident response, cybersecurity services, and client engagement Career advancement opportunities within a growing cybersecurity services firm

Why Join Cyber Centaurs

Cyber Centaurs is growing rapidly and investing in both its technical capabilities and client engagement infrastructure. This position offers the opportunity to become an important part of the firm's growth while gaining exposure to real-world cybersecurity incidents, digital forensic investigations, legal matters, and complex client engagements. For someone who combines strong communication, organization, judgment, and commercial instincts, this role can develop into a broader client engagement and business development career within the company.