Quality Associate

Quality Associate

The Quality Associate serves as a support to the quality assurance program by performing audits and other quality assurance activities. The Quality Associate improves the quality of client care by monitoring metrics/outcomes and providing critical feedback to the department. Additionally, the Quality Associate takes a lead role in data collection, tracking, analysis, and reporting for all Special Projects within the department.

Essential Functions

• Collect and compile data, particularly for Special Projects. Analyze and use that data to measure compliance, efficiency, and quality of efforts in a standardized way. Distribute reports to departmental management and staff and guide efforts to enhance outcomes.
• Perform regular full and partial audits, and other quality assurance activities, on client charts in the electronic health records. Coordinate and manage completion of internal and external audits amongst the departmental management team.
• Develop and provide training in a variety of quality areas, as needed.
• Participate in departmental meetings as a participant, trainer, or contributor.
• Represent NADAP at external meetings with Lead Health Homes and other stakeholders, bringing information back to be circulated amongst the department in an effective and timely manner.
• Performs other duties as assigned.

Knowledge, Education & Experience

• Formal Education: Bachelor's Degree
• Experience: 1 Year
• Preferably 2 years of experience.
• Minimum Knowledge: Requires ability to interpret / extract information and / or perform arithmetic functions. May require typing, CRT, record keeping, or word-processing. May have need for good communication skills.
• Updating of Knowledge: The knowledge required to perform this job once learned has frequent major changes.

Working Environment

• This is a fully remote position following a required onboarding period. Employees must attend in-person training twice per week during their first month of employment before transitioning to a fully remote schedule.

Organizational Impact

• Confidentiality: This job requires use and analysis of this type of information: Client billing, financial status, insurance coverage, Client history or status, physical/emotional assessment, or clinical data.

Supervisory Responsibility

• This job has responsibility for this action: Conducting Training
• This job is asked for an opinion/ recommendation but does not make the final decision: Creating long range plans, Setting goals and objectives, Assessing training & development needs

Salary: $55,000

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.