Operation Service Manager

Job Description

Job Description

Service Manager – Santa Maria, CA

Gibbs Truck Centers | Commercial Truck Dealership

About Gibbs Truck Centers

Gibbs Truck Centers is an established commercial truck dealership with 55 years of industry experience and five locations throughout Central California. We represent International, Isuzu, Cummins, and Idealease and have earned the prestigious Circle of Excellence Award for 26 consecutive years.

We are seeking a results-driven Operations Service Manager to lead our Santa Maria service department, strengthen customer relationships, and drive operational performance.

What You'll Do

• Lead and support a team of 2 Service Advisors and 6 Diesel Technicians.
• Oversee daily service operations, workflow, productivity, and customer satisfaction.
• Build and maintain strong business-to-business (B2B) relationships with commercial customers.
• Monitor department revenue, expenses, profitability, and performance goals.
• Coach and develop team members while maintaining accountability and high service standards.
• Identify opportunities to grow service business and strengthen customer retention.

What We're Looking For

• 3–5 years of experience managing operations, a service department, or a related team.
• Working knowledge of diesel engines, commercial trucks, or heavy equipment.
• Strong leadership, communication, problem-solving, and customer service skills.
• Ability to manage workflow, productivity, and business results.
• Experience in agriculture, farming, ranch operations, or winery operations is a plus.
• High school diploma or GED and a valid driver's license with a satisfactory driving record.

Dealership software experience (CDK/ADP) is a plus, but not required.

What We Offer

• Annual salary of $75,000–$100,000, depending on experience
• Monthly performance-based incentives
• Medical insurance
• Vacation and sick time
• 401(k) with 2.5% employer match
• Paid training
• Opportunities for professional growth

Ready to lead a service team and make an impact? Apply today!

Gibbs Truck Centers is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all applicants and employees and do not discriminate on the basis of any status protected by applicable federal, state, or local law.