Wellness / Front Desk Staff

Job Description

Job Description

This is your opportunity to be part of Restore Hyper Wellness , a nationally recognized leader in proactive, science-backed wellness.

We coined the term Hyper Wellness™ to describe our philosophy: delivering cutting-edge services, helping people feel better every time they walk through our doors, and activating the body’s natural ability to heal and perform. For us, Hyper Wellness isn’t a trend—it’s a lifestyle, and one that truly changes lives.

Our studios are the opposite of a traditional medical office. They’re modern, welcoming, energetic, and social. We believe wellness should be accessible, transparent, and empowering—and we educate our clients so they can take control of their health with confidence.

Restore has been nationally recognized for both growth and culture, including:

• Inc. 5000 Fastest-Growing Companies in America

• Employee Health & Wellness Award , Austin Chamber of Commerce

We’re growing—and we’d love you to grow with us.

Position: Hyper Wellness Representative

We’re seeking a friendly, motivated, and wellness-minded Hyper Wellness Representative to join our team. This role is perfect for someone who loves working with people, thrives in a fast-paced environment, and is passionate about health, fitness, and recovery.

As the first point of contact for our clients, you’ll play a vital role in creating an exceptional experience—from the moment they walk in the door to the moment they leave feeling better than when they arrived.

What You’ll Do

• Deliver exceptional, welcoming customer service to every guest

• Answer phones and return voicemails promptly

• Schedule, reschedule, and manage client appointments

• Onboard new clients, obtain waivers, and create client profiles in our POS system

• Check in clients and process retail transactions

• Guide clients to their services and help them feel comfortable and informed

• Administer all non-medical, non-specialty services

• Educate clients on Restore’s modalities and wellness offerings

• Provide studio tours and confidently sell packages and memberships

• Execute opening and closing procedures

• Maintain strong knowledge of all services, products, and promotions

• Assist with daily studio operations including cleanliness, laundry, outreach, events, and social media initiatives when not with clients

What We’re Looking For

• A genuine passion for health, wellness, fitness, or recovery

• At least 1 year of customer service experience (retail or service environment preferred)

• Strong communication and interpersonal skills

• Availability to work weekends

• Currently pursuing or holding a degree in kinesiology, exercise science, personal training, or a related field (preferred, not required)

• A positive, team-oriented attitude and willingness to learn

Compensation & Perks

• Competitive pay

• Flexible scheduling

• A fun, supportive, and energetic work environment

• Complimentary and discounted Restore services

• Opportunity for professional growth within a rapidly expanding brand

If you’re passionate about wellness, love helping people feel their best, and want to be part of an exciting and growing company—we’d love to meet you.

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