AMBULATORY CONCIERGE

AMBULATORY CONCIERGE

Cooper Norcross Health, formerly Cooper University Health Care, is a leading academic health system affiliated with Cooper Norcross Medical School of Rowan University. Headquartered in Camden, New Jersey, Cooper Norcross Health has revenues of more than $3 billion and an A+ credit rating from both S&P and Fitch Ratings.

Cooper Norcross Health has nearly 14,000 team members, including more than 2,200 nurses, more than 1,200 employed physicians representing 95 specialties and subspecialties, and more than 700 advanced practice providers.

The health system operates MD Anderson Cancer Center at Cooper as well as four hospitals - its 663-bed flagship Cooper Norcross University Hospital in Camden, its 229-bed Cooper Norcross University Hospital Cape Regional in Cape May Court House, Children's Hospital at Cooper Norcross Health in Camden, and The Recovery Village Cherry Hill at Cooper, a substance abuse rehabilitation and inpatient treatment facility, in partnership with American Recovery Services.

Cooper Norcross University Hospital in Camden is the only Level 1 Trauma Center in South Jersey and the busiest in the region. The hospital has been recognized as a top-performing regional hospital by U.S. News & World Report's Best Hospitals annual survey for eight years.

More than 2.54 million patients visit Cooper Norcross Health facilities annually. Its ambulatory network encompasses three outpatient surgery centers, seven urgent care centers, a wound care center, and more than 130 physician, physical therapy, and radiology offices extending from the Delaware River to the New Jersey shore.

Cooper Norcross Health, a not-for-profit health system, was named one of America's Best Large Employers for 2026 by Forbes, ranking among the top 200 in the nation. Visit CooperHealth.org (opens in new window) to learn more.

• Greets, guides and manages patients and visitors throughout the campus.
• Act as the primary contact for patients, visitors and staff.
• Works closely with our courier services, security, staff and leadership within the building/campus.
• Level one support and point person in partnership with our leadership, facilities and support services team for property issues.
• Assist with customer service requests.
• Maintains lobby area including and escalates issues accordingly.
• Strong team player with solid organizational skills.
• Exceptional service skills with excellent written and verbal communication skills.
• Some sitting and standing. Approximately 75% standing or walking.
• Performs other related assigned duties as needed.

• One year experience of general office, healthcare and/or hospitality.
• Must have basic computer knowledge and proficient in Microsoft Office Suite applications.
• Excellent oral and written communications skills.

• High School Diploma/GED required.
• Bachelor's Degree Preferred

• Attention to detail and strong organization skills
• Exceptional service skills and ability to connect with people at all levels within the organization.

The New Jersey Pay Transparency Act requires disclosure of the pay range for this position.

A salary offer will vary based on the job role, candidate experience, qualifications, internal pay equity and market data.

Cooper University Health Care is an Equal Opportunity Employer and is committed to equal employment opportunity for all team members. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, or any other status protected by law or regulation. To request reasonable accommodation, contact View email address on click.appcast.io