Learning Adoption & Operations Specialist

Guided by our purpose, core values, and leadership principles, we are creating an airline people love. Our corporate teams set the strategies and operational plans to ensure the success of our company. Whether we use our expertise in accounting, human resources, finance, planning, legal, marketing, or any of our operational divisions, our shared passion for travel and our guests is what motivates us to achieve excellence each day. If you share our passion for creating an airline people love, we want to hear from you. Role Summary The Learning Adoption & Operations Specialist supports the successful launch and ongoing delivery of Learning & Development programs by executing launch plans, engagement activities and operational logistics. This role contributes to learning adoption through coordinated communications, marketing efforts and content support. The specialist administers data collection, reporting and platform support to enable insight generation and continuous improvement, operating within established governance standards to ensure consistent, accessible and high-quality learning experiences at scale. Key Duties Build pilot and launch delivery plans and manage logistics, scheduling, facilitators, rooms, vendors, and readiness checks. Plan and manage multi-channel campaigns and communications calendars; track reach, engagement and conversion to enrollment and completion. Support and co‑own launch readiness, producing assets, facilitator kits, and champion networks (e.g., HRBPs, embedded/functional training teams, etc.). Curate, maintain and audit content on L&D intranet sites and resources (e.g., TeamAAG). Implement and maintain program metrics defined by L&D frameworks (e.g., enrollment, completion, adoption, knowledge/behavior change, ROI); analyze results and contribute insights for continuous improvement. Develop and maintain performance metrics and reports including data visualization; prepare insights for stakeholders and recommend actions that improve outcomes. Manage intake tracking, baseline data collection, and demand planning to inform planning and prioritization. Coordinate logistics (scheduling, facilitators, rooms/vendors) and ensure day‑of delivery support; support after‑action reviews and corrective actions to strengthen execution. Partner with Learning Technology Specialist to enable LMS reporting, troubleshoot issues, and ensure privacy/compliance for data collection. Maintain templates, SOPs, and continuous improvement backlog; operate within governance standards and elevate policy/standard questions. Job‑Specific Experience, Education & Skills Required 2+ years in learning and development operations, analytics, engagement, communications, or program coordination. Bachelor’s degree in business, education, data analytics, communications, marketing, or related field; or 2 additional years of relevant training/experience in lieu of a degree. Proficiency with data analysis and data visualization (e.g., Excel, Power BI/Tableau). Experience with campaign planning and strong writing skills. Demonstrated ability to support and improve adoption through data‑informed actions. High school diploma or equivalent. Minimum age of 18. Must be authorized to work in the U.S. Preferred Knowledge and experience in L&D (design, governance, facilitation, etc.). Experience curating intranet content and brand‑aligned assets; exposure to internal comms platforms. Job‑Specific Leadership Expectations Embody our values to own safety, do the right thing, be caring and kind, and deliver performance. Salary and Compensation Base salary range: $61,800.00 – $92,700.00 in Honolulu, HI; $68,000.00 – $102,000.00 in Seattle, WA. Compensation is based on location, experience, and internal equity. Total Rewards Free stand‑by travel privileges on Alaska Airlines, Hawaiian Airlines & Horizon Air Comprehensive well‑being programs including medical, dental and vision benefits Generous 401(k) match program Annual bonus plans Generous holiday and paid time off Equal Employment Opportunity Policy Statement It is the policy of Alaska Airlines, Hawaiian Airlines and Horizon Air to comply with applicable federal, state and local laws governing nondiscrimination in employment and to ensure equal opportunity in all terms, conditions, and benefits of employment. We prohibit discrimination and harassment against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, veteran status, genetic information and other legally protected categories. #J-18808-Ljbffr Alaska Airlines