Member Services Specialist (Financial Center)

Responsibilities Answer all incoming calls within the established ring time goal. Ensure proper identification of members using Security PINs or approved security questions prior to releasing information or conducting transactions. Stay apprised of any phone, check or debit card scams to identify potential loss or fraud on every call. Use a pleasant, professional voice, and good listening skills to enhance service. Assist members with loan inquiries. Educate and advise members on questions relating to accounts, rate information, product or service requests, and/or error resolutions after completing any necessary research. Promote and maintain quality internal service at all times. Attain and maintain knowledge of all credit union products and services. Inform existing and prospective members of current promotions and new or updated products/services. Utilize online account opening system to open various types of accounts for members. Handle inquiries regarding funds availability, check holds, and releasing holds within approved limits. Perform other duties as required or assigned. Requirements High school diploma or GED equivalent. Minimum of six months financial institution experience or equivalent call center experience preferred. Skilled use of phone system, computer, and all related software. Basic math and accounting skills. Excellent verbal and written communication skills. Research and problem solving skills and dealing with potential conflict. Ability to work independently and as part of a team. Bilingual Spanish preferred. #J-18808-Ljbffr Jobtailor