IT Operations Analyst: Data Center & Incident Mgmt

Operations Analyst Our client, a leading organization in the scientific/life sciences sector, is seeking a dedicated Operations Analyst to join their team. As an Operations Analyst, you will be part of the Infrastructure Platform and Support department, supporting critical IT infrastructure services. The ideal candidate will demonstrate strong communication skills, problem-solving abilities, and a proactive attitude, which will align successfully within the organization. Job Title: Operations Analyst (Candidates must be able to work in the US with no sponsorship.) Location: Columbus, OH | Must be willing to work 2nd shift position (3:00pm to 11:30 pm). What's the Job? Monitor and maintain the availability and functionality of Data Center Infrastructure including IBM Mainframe, Linux, Unix, and Windows platforms. Utilize incident and change management processes to document, support, and notify stakeholders of incidents or changes affecting IT systems. Support the implementation and operation of infrastructure services such as storage, network, capacity, database, and hardware support. Communicate effectively with support staff and users to gather and share operational information. Assist in creating and adopting incident management procedures to ensure swift resolution of issues. What's Needed? Some college education or equivalent experience in IT support roles. 1 to 2 years of experience working within IT infrastructure or support environments. Proficiency with Microsoft Word and Excel. Excellent verbal and written communication skills. Ability to work collaboratively in a team and follow established guidelines and procedures. What's in it for me? Opportunity to work in a dynamic and supportive environment focused on infrastructure excellence. Engagement in meaningful projects that impact organizational operations. Development of technical skills and knowledge in a variety of IT infrastructure areas. Supportive team environment fostering professional growth. Consistent work schedule with potential for career advancement. Upon completion of waiting period, consultants are eligible for: Medical and Prescription Drug Plans Dental Plan Vision Plan Health Savings Account Health Flexible Spending Account Dependent Care Flexible Spending Account Supplemental Life Insurance Short Term and Long Term Disability Insurance Business Travel Insurance 401(k), Plus Match Weekly Pay If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you! About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells. ManpowerGroup (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. Our expert family of brands Manpower, Experis, Talent Solutions, and Jefferson Wells creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent. #J-18808-Ljbffr