Business Support Specialist

Responsibilities:
• Analyze, research and resolve problems and discrepancies
• Ensure software/systems meet regulatory and procedural requirements
• Develop and recommend enhancements to improve operational processes and procedures
• Identify and detect errors/omissions; resolve or arrange for the resolution
• Conduct Internal audits of processes
• Provide data analysis and project management duties as assigned
• Involved in cross-organizational task groups concerning new automated systems, products and/or services
• Perform research for process improvements
• Recommend corrective action when discrepancies occur
• Resolve issues relating to Navy Federal systems
• Test and implement software and/or processes
• Work with other business units to resolve systems and equipment issues
• Perform other duties as assigned


Qualifications:
• Ability to work independently and in a team environment
• Advanced knowledge of systems and processes
• Advanced research, analytical, and problem-solving skills
• Advanced skill applying research and interpretation of findings to respond to requests for information
• Advanced skill exercising initiative and using good judgment to make sound decisions
• Advanced skill following, interpreting and applying relevant data/instructions to guidelines, procedures, practices and regulations
• Advanced skill navigating multiple screens and PC applications and adapting to new technologies
• Advanced verbal and written communication skills

Desired Qualifications:
• Power BI and SharePoint experience desired
• Knowledge of Navy Federal products, services, and programs
• Bachelor's Degree or the equivalent combination of training, education, and experience