Pharmaceutical Strategic Account Manager - San Francisco

As a Pharmaceutical Strategic Account Manager at Waters, you will own and lead strategic customer relationships across multiple functions, sites, and decision-makers, translating deep customer insight into scalable commercial impact. Job Description At Waters, Pharmaceutical Strategic Account Managers (SAMs) operate as enterprise leaders, responsible for driving long‑term growth within the most complex pharmaceutical and biotech organizations. Role Purpose Drive strategic growth within large pharmaceutical and biotech accounts by managing complex enterprise relationships, identifying expansion opportunities, and leading high‑value commercial partnerships. Enterprise Account Leadership Own and lead national/global pharmaceutical and biotech accounts Develop and execute comprehensive enterprise account strategies Align account plans to customer priorities, organizational structure, and long‑term growth opportunities Strategic Relationship Management Build and expand executive and scientific stakeholder relationships across multiple levels and functions Navigate complex customer organizations and decision‑making networks Establish Waters as a trusted strategic partner Complex Opportunity Leadership Identify, shape, and lead large, multi‑dimensional commercial opportunities Orchestrate cross‑functional teams to win complex deals Drive disciplined execution across long sales cycles and multiple stakeholders Account Expansion & Growth Expand presence across multiple sites, functions, and business units Identify whitespace and cross‑portfolio opportunities Drive long‑term account growth planning and execution Strategic Partnerships & Collaboration Develop high‑value partnerships that extend beyond transactional sales Coordinate internally across Technical Sales Specialists, Service, Marketing, and Leadership teams Serve as the central point of orchestration for enterprise engagement Commercial & Business Leadership Own account performance, including revenue growth, pipeline development, and forecast accuracy Apply strong business acumen to align customer investments with measurable value Contribute market and account insights to broader commercial strategy What Success Looks Like Expands revenue and share of wallet within strategic pharma accounts Wins large, complex, multi‑stakeholder opportunities Deepens enterprise account penetration across sites and functions Builds long‑term, trusted customer partnerships Drives cross‑portfolio growth and solution adoption Strengthens customer retention, loyalty, and strategic alignment Qualifications & Experience Bachelor’s degree required (scientific discipline strongly preferred) Significant commercial experience in life sciences, biotech, diagnostics, or pharmaceutical industries Proven success managing complex enterprise accounts and delivering revenue growth #J-18808-Ljbffr BD