Partner Support Specialist

Partner Support Specialist

As a Partner Support Specialist, you will play a critical role in the day-to-day operations that support the performance, accuracy, and timeliness of prescription processing across Phil's Partner Pharmacy network. This role requires strong attention to detail, effective communication, an aptitude for systems thinking, and the ability to manage multiple workflows in a fast-paced environment. This is a dynamic position that offers a great opportunity to get in at the ground level of a quickly growing company that is committed to improving patient access to medication.

Responsibilities

• Foster a high-performing partner network by discussing performance trends, turnaround times, and aligning on clear goals for improvement
• Review and respond to internal escalation requests in a timely and accurate manner
• Perform data entry and process requests for Phil's regional partners
• Contact partners to resolve issues that may impact a successful client, patient, or partner experience
• Conduct investigative tasks required to support monthly financial reconciliations for partner pharmacies
• Review script-level issues to ensure proper processes were followed and correct errors as needed
• Triage, resolve, and respond to order-related escalations and one-off requests
• Identify errors, understand operational workflows, and take action to unblock prescriptions
• Collaborate with cross-functional team members to support company goals and performance targets, including finance, warehouse/logistics, engineering, and patient support.

What We're Looking For

• Prior pharmacy technician experience or direct experience working with prescription-related workflows - Required
• 2+ years of experience in administrative support, operations, customer support, or a related field
• Strong attention to detail with proven organizational and time-management skills
• Self-motivated, hands-on individual who can manage daily and weekly operational tasks independently
• Willingness and ability to learn operational workflows and identify root causes quickly
• Experience working with external clients or partners, with the ability to communicate clearly and professionally to resolve questions or issues
• Solid written, verbal, and interpersonal communication skills
• Ability to operate effectively in a fast-paced, evolving environment
• Comfortable with ambiguity and adaptable within a rapidly growing startup
• Experience using G Suite applications, with the ability to collaborate remotely through shared documents, communication tools, and project coordination platforms

Benefits

• Ground floor opportunity with one of the fastest-growing startups in health-tech
• Fully remote working environment available in the following states: AZ, CA, CO, FL, GA, IA, ID, IL, IN, MA, MI, MO, NC, NH, NJ, NY, OH, OK, OR, PA, SC, TN, TX, UT, VA, WA, WI, WV
• Competitive compensation (commensurate with experience)
• Full benefits (medical, dental, vision).
• 401(k) contribution opportunity.