Front Desk

Front Desk Receptionist

Location: BRSL Dentistry Patterson

At BRSL, we are dedicated to helping our patients achieve lasting oral health and beautiful smiles. With two dental offices serving Richmond, we provide high-quality dental treatments to patients of all ages. Our comprehensive range of dental services ensures that we can meet nearly every dental need our patients may have. We take great pride in our commitment to delivering compassionate and personalized attention, which has earned us recognition for our award-winning care.

As an integral part of the Richmond community, our team goes beyond creating smiles. We believe in giving back and making a positive impact. Many of our dentists and staff members dedicate their free time to support local and international charities focused on uplifting those in need. We are always eager to explore new opportunities to serve our community, so we encourage you to share any charities or initiatives that could benefit from our support or to join us in our ongoing efforts.

Job Description

We are currently seeking a friendly and enthusiastic Front Desk Receptionist to join our team. As the first point of contact for our patients, you will play a pivotal role in creating a welcoming and positive experience. Your exceptional customer service skills, attention to detail, and organizational abilities will contribute to the success of our practice.

Key Responsibilities

• Patient Reception: Greet patients with a warm and friendly demeanor, ensuring they feel comfortable and valued from the moment they arrive.
• Appointment Scheduling: Efficiently schedule and confirm patient appointments, optimizing the daily schedule for both efficiency and patient satisfaction.
• Check-In/Check-Out: Assist patients with check-in and check-out procedures, including verifying insurance information and processing payments accurately.
• Patient Communication: Handle phone inquiries, emails, and in-person requests professionally and courteously, addressing patient questions and concerns effectively.
• Record Keeping: Maintain accurate patient records, ensuring compliance with privacy and confidentiality regulations.
• Insurance Coordination: Verify insurance coverage, process claims, and provide clear explanations of benefits to patients.
• Community Engagement: Support our community service initiatives and explore opportunities for charitable involvement.

Qualifications

• Previous front desk or customer service experience is preferred.
• Excellent interpersonal and communication skills.
• Strong organizational abilities and attention to detail.
• Proficiency in using dental software and computer systems.
• Compassion and a genuine desire to assist patients in their dental care journey.

Scheduled: Monday - Thursday 7:30am - 5:00pm, Fridays 7:30am - 12:00pm. (No Weekends)

Benefits

• Hourly Rate: Starting $21 - up (based on experience).
• Paid Vacation and Paid Holidays.
• 401k Program with matching contributions.
• Competitive health, dental, and vision plan.
• Life Insurance and Disability Insurance.
• Flexible Schedules.
• Opportunities for professional growth and development.
• A supportive and collaborative team environment.
• Contribution to community service initiatives.

BRSL Dentistry is an equal opportunity/affirmative action employer. We welcome applicants of all backgrounds and do not discriminate based on race, color, religion, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, age, genetic information, protected veteran status, disability status, or other legally protected status. Reasonable accommodation will be provided for qualified individuals with disabilities, unless doing so would result in undue hardship.

If you are a friendly and organized individual who enjoys providing exceptional customer service and wants to be a part of a dental practice dedicated to serving the Richmond community, we encourage you to apply.

Join us at BRSL Dental and be a part of our mission to provide top-quality dental care while making a positive impact on our community.

FLSA Status: Non-Exempt