Branch/Division Operations Manager

Job Description

Job Description

Position Summary

The Branch Manager is responsible for the overall performance, profitability, and day-to-day operations of the branch. This role provides leadership to branch employees, oversees inventory and purchasing activities, ensures exceptional customer service, maintains regulatory compliance, and promotes a safe and productive work environment. The Branch Manager serves as a key operational resource while supporting company growth and operational excellence.

Primary Responsibilities

Operations & Leadership

• Lead and oversee all branch operations to ensure efficiency, accuracy, and profitability.
• Coach, develop, and support branch employees while fostering accountability and teamwork.
• Serve as the primary resource for operational issues involving orders, returns, credits, shipments, receiving, freight, purchasing, and customer setup.
• Participate in branch, sales, and management meetings and communicate company objectives.
• Support company initiatives, employee engagement activities, and community involvement programs.

Inventory & Purchasing

• Manage inventory levels, replenishment, pin-stock programs, and inventory accuracy.
• Monitor and address inventory discrepancies, slow-moving inventory, and dead stock.
• Source and purchase branch inventory and facility supplies, including chemicals, janitorial products, can liners, towels, tissue products, and related materials.
• Approve stock transfers and coordinate inventory movement between locations.
• Lead annual inventory counts and maintain accurate inventory records. Design and build monthly newsletters, email campaigns, and blog graphics that enhance storytelling and engagement.

Customer Service & Sales Support

• Maintain strong customer relationships and resolve service-related concerns.
• Support sales representatives with emergency orders, delivery issues, sourcing requests, and customer solutions.
• Work closely with the sales team to ensure customer expectations are met, and service levels remain high.
• Conduct customer visits as needed to strengthen partnerships and identify opportunities for improvement.

Employee & Financial Management

• Manage scheduling, attendance, overtime, and timekeeping
• Address performance issues and support employee development
• Assist with recruiting, onboarding, and training
• Review branch financials (P&L, expenses, KPIs) and identify cost-saving opportunities

Safety, Compliance & Operations Support

• Oversee delivery operations and driver performance
• Ensure compliance with OSHA, DOT, EPA, GDP, and company policies
• Lead safety initiatives and participate in safety programs
• Support facility maintenance, audits, and inspections
• Report incidents per company procedures
• Assist with month-end close and administrative reporting

Skills & Abilities

• Leadership and team development
• Strong operational and organizational skills
• Inventory and purchasing management
• Customer relationship management and service recovery
• Financial acumen (P&L and KPI understanding)
• Problem-solving and decision-making in fast-paced environments
• Knowledge of safety and regulatory compliance standards
• Strong communication and interpersonal skills
• Ability to manage time, priorities, and multiple operational demands

Education & Requirements

• High school diploma or GED required; Associate’s or Bachelor’s degree preferred
• 5+ years of experience in branch operations, distribution, warehouse, purchasing, or related leadership role
• Experience leading and developing teams in a fast-paced operational environment
• Strong background in inventory management, purchasing, customer service, and operations
• Experience reviewing financial statements and operational metrics preferred
• Working knowledge of OSHA, DOT, EPA, and general safety regulations preferred