Front Office Manager

Overview As a Front Office Manager, you will make our guests feel welcome and reflect the exceptional experience to come when they arrive. Your personalized interactions, care in guest room selection, and knowledge of the hotel will ensure our guests have a lasting memory of their visit while embracing the values of the Company Culture and Guiding Principles. Responsibilities Be visible at the front desk. Schedule associates in accordance with forecasted sales; adjust staffing as necessary for sudden changes. Plan, assign, supervise and participate in the daily activities of the Guest Service staff. Participate in the prompt and courteous check-in and checkout of guests. Use guests’ names when communicating with them. Provide gracious and efficient telephone service. Calls should be answered promptly and knowledgeably, always ensuring complete and accurate information. Demonstrate a working knowledge of all services, facilities and programs of the hotel and effectively assist guests. Respond to guests’ requests promptly, efficiently, and courteously. Arrange fulfillment of guest services by working with housekeeping, maintenance and food and beverage where applicable. Stay current with developments in the hotel by reviewing the communication log book each shift; update log book. Resolve conflicts and negotiate effectively. Demonstrate teamwork by cooperating, assisting, and communicating effectively with co-workers. Provide concierge service – fluent knowledge of area, attractions, restaurants, special events, and guest amenities. Deliver requested items to guestrooms such as rollaway beds, cribs, pillows, towels, luggage etc. Confirm all duties and report as specified on the shift checklist are completed accurately. Ensure staff is trained in financial control procedures and follows them regularly. Requirements Act as the Manager On Duty when assigned. Work in other areas of the hotel when needed to assist operations. Keep immediate supervisor promptly and fully informed of all problems or unusual matters of significance. Perform all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve overall objectives. Maintain a favorable working relationship with all other company associates to foster and promote a cooperative and harmonious working climate. Ability to communicate with guests and team members verbally or in written form. Working knowledge of Microsoft Excel and Word. Advanced working knowledge of property management. Working knowledge of switchboard and telephone etiquette. Ability to work and interact with associates on every level. Excellent communication, organizational and customer service skills required. At all times project a favorable image of the hotel to the public. Perform other duties as assigned, requested, or deemed necessary by management. Must have open availability to work weekends and holidays. Physical Requirements Move, transport, put, install, remove, replace, position, place, and transfer. Move about or to, position self. Operate, adjust, attach, position, set up, handle, tend to, activate, apply, measure, use, modify, input, compile, retrieve, make, create, collect, inspect, prepare, service. Stand for extended periods of time. Communicate, converse, discern, convey, discuss. Determine, identify, recognize, perceive, estimate, judgment, compare, observe, assess. Ability to bend, lift, kneel, and be in motion for the full day. Must be able to move continuously during work hours and able to lift and/or carry 50 pounds. Benefits Competitive Pay Training & Development Opportunity for Advancement Medical Vision 401k with Match Paid Time Off Holiday Pay Free Parking The Company provides equal employment opportunities to all Associates and applicants for employment without regard to race, color, national origin, sex (including pregnancy, sexual orientation, transgender status, or gender identity or expression), marital status, religion, age, disability, genetic information, veteran status, or any other characteristics protected by federal, state, or local laws. #J-18808-Ljbffr