Front Desk Manager-The Hotel Richardson, Buffalo NY

Job Description

Job Description

If you thrive on creating memorable guest experiences, leading dynamic teams, and turning everyday moments into something special, we’d love to meet you. The Richardson Hotel in Buffalo, NY is seeking a Front Office Manager who brings both operational excellence and genuine hospitality to every shift.

Why this role matters:
As the face of The Richardson Hotel, the Front Office sets the tone for every guest interaction. You’ll lead a team that ensures each arrival feels like a warm welcome home and every departure ends with a smile. This is your chance to elevate service standards, inspire your team, and make a lasting impact on our guest experience.

What you’ll do:

• Lead, train, and motivate a talented Front Desk team to deliver exceptional service every day.
• Oversee daily front office operations, ensuring smooth check-ins, check-outs, and guest satisfaction.
• Partner with Housekeeping, Sales, and other departments to create a seamless guest journey.
• Manage scheduling, payroll, and front office financials with attention to accuracy and efficiency.
• Resolve guest concerns with professionalism, empathy, and creativity.

What we’re looking for:

• Proven experience as a Front Office Supervisor, Assistant Manager, or similar role in a full-service hotel environment.
• Strong leadership skills with a hands-on, service-first approach.
• Excellent communication, organization, and problem-solving abilities.
• Tech-savvy with hotel systems (experience with Opera Cloud is a plus).
• A passion for hospitality and team development.
• Opportunities for growth within our expanding portfolio.
• Competitive salary, bonus potential, and comprehensive benefits.
• The chance to make a meaningful impact every single day.

We Are:

Hotel Equities is an award-winning hospitality company with a diverse culture and a unique environment that empowers our team to exceed guests' expectations and make a distinct difference in people's lives.

At Hotel Equities, we have redefined business culture and captured it in our core values. From our Atlanta-based headquarters to eve4ry one of our hotels, these values aren't posted on a wall and ignored-they define who we are and how we conduct ourselves with investors, guests and one another

Vision & Mission - Hotel Equities Atlanta Georgia

Join Us and Enjoy:

• Salary $61,000 based on experience
• Quarterly Bonus
• Health, vision, and dental insurance
• 401(k)
• Cell phone allowance
• Paid Holidays
• Relocation
• Discount programs for shopping, travel, tickets and more.
• Access to our Talent team to help you reach your career growth goals.