Director of Maintenance (Multifamily Experience)

About Sentral

Sentral is a network of communities redefining the way people live. Sentral's mission is to be the leading residential hospitality operator through superior performance, enhanced experience, and a network of connected communities. We take the convenience, connection, and comfort of home to new heights-we call it Home+. Our one-of-a-kind communities offer unrivaled locations, innovative tech-enabled services, and premium amenities to enhance everyday life. Sentral lets you live life on your own terms in the heart of the world's best cities: Atlanta, Austin, Charlotte, Chicago, Denver, Houston, Los Angeles, Miami, Nashville, Oakland, Philadelphia, Phoenix, Pittsburgh, Portland, San Francisco, San Jose, Santa Monica, Scottsdale, and Seattle, with more coming soon. 

Our core values reflect our commitment to our employees, as we are service first in our actions, value thinking like an owner, and continuously strive to make one another better. We strongly believe in continuous personal improvement, career growth and diversity in our workforce. With ongoing learning & development offerings, leadership coaching and mentorship programs, we foster an empowered environment rooted in empathy and growth. Our team members are curious explorers who never stop learning and who strive for great outcomes. 

Learn more about us at  ( .

Position Overview and Responsibilities  

At Sentral, we are building a team of people-first focused individuals who thrive on going above and beyond. Ideal candidates will exemplify a can-do attitude, a growth mindset, and an entrepreneurial drive. Successful candidates will be proactive, solution-oriented, and have strong ownership of their work. The Director of Building Services is expected to have fantastic organizational and time management skills. The ideal candidate will display natural leadership and possess fantastic communication skills with a great eye for detail. To ensure success, the Director of Building Services should display strong problem-solving and decision-making skills with a solid understanding of building maintenance, repairs, refurbishments, cleaning and leading team members. This role reports to the General Manager. 

This is an in-person position located on-site of the property.

What You'll Do: 

• Uphold Sentral's standards, best practices, policies and procedures, and value of excellence in customer service 
• Prioritize above all a strong customer service outlook through personal contact with residents and guests 
• Coordinate daily with the General Manager on overall maintenance projects 
• Inspect sites regularly to identify problems and necessary maintenance 
• Prepare weekly maintenance schedules and allocate work based on forecasted workloads 
• Employ, supervise and train Building Services team members 
• Coordinate daily cleaning and maintenance activities 
• Oversee all repairs and ensure that work is completed on time 
• Maintain all inventory and equipment, and ensure proper storage 
• Comply with all health and safety regulations and practices
• Conduct preventative maintenance work 
• Conduct follow-ups on all maintenance and repair work 
• Conduct safety inspections as scheduled 
• Establish strategies to meet workload demands on time 
• Complete minor plumbing, electrical and miscellaneous repairs (HVAC boilers, hot water heaters) 
• Provide 24/7 support to the Maintenance team
• Perform other related duties and assignments as needed and assigned 

Skills and Experience  

• 2 years of prior experience as a Maintenance Manager / Director
• Strong knowledge of building trades, cleaning procedures and maintenance 
• Solid understanding of health and safety regulations and practices 
• Effective budgeting and performance management skills 
• Fantastic organizational and leadership skills 
• Excellent communication and interpersonal skills 
• Must work well under pressure and meet tight deadlines. 
• Computer literate with capabilities in email, MS Office and related communication tools 
• Great time management skills 
• Strong decision-making and problem-solving skills 

Community Team Perks + Benefits

•  Health & Wellness: We offer multiple medical, dental, and vision health plan options that begin the first month after your start date! There is one fully company-paid plan (no monthly premiums for you)*, and HSA and FSA options to set aside pre-tax dollars.
*Premiums apply for spouse, dependent, or family coverage plans
•  Invest in Your Future: Eligible after just three months of employment, we offer a 401(k) with a 4% company match to help you reach your savings goals.
•  Time Off That Grows with You: In addition to 11 paid holidays, Sentral offers 8 different types of paid time off (PTO) to meet all of life's demands. These 8 types of PTO include personal days that have no waiting period to use, one floating holiday each year, Enrichment Hours for volunteering or career development, and more!
•  Travel Discount: Team members (and their friends and families) receive travel discounts when they stay at a Sentral community. 
•  Deep Savings: All team members at Sentral receive discounted rates on pet insurance, attractions, rental cars, shows, events, and more!

The following requirements are intended to reflect the expected work environment and physical demands of the role. Candidate must be able to perform the following activities with or without reasonable accommodation to be successful in the role: 

• Ascend/descend a ladder to complete various maintenance tasks 
• Position self to install equipment in fixed spaces and at awkward angles in a repetitive manner and/or extended periods of time 
• Work in a space that includes indoor and outdoor spaces, with and without covering 
• Move throughout the property as needed 
• Transport boxes and equipment weighing up to 20 pounds 
• Communicate with other persons in the building 
• Observe details in surrounding areas and on a screen 

If you require accommodations to the above listed job duties or would like to request accommodations during the interview process, please indicate so on your applications in the "Accommodations" section.

Sentral is dedicated to creating a diverse and inclusive work environment that champions all backgrounds, identities, and voices. We strive to cultivate a space where our team members feel valued, and our residents feel loved. While there is no exact recipe for ensuring our residents feel loved, we believe a key ingredient is seeking and employing individuals that reflect the uniqueness of our residents.

As an Equal Opportunity Employer, we do not discriminate based upon actual or perceived race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.