Business Support Analyst

Job Description

ACCO relies on the use of different enterprise-level software packages that house and manage employee, financial, and job-related data. Accordingly, data accuracy and integrity are key components in the short- and long-term strength and growth plans for the company. This role will play a vital role in successfully executing and supporting business initiatives for the organization. This role entails successfully working with the Field, Accounting, Sales, and Operations teams across the company. This role provides the opportunity to work cross-functionally across the company. This role will assist in the maintenance and reporting of data and processes connected to these systems. This includes, but is not limited to, analyzing, cleansing, and cataloging data from the various sources and systems as well as delivering applicable training.

Essential Duties & Responsibilities

• Provide end-user support, monitor systems, respond to queries, analyze, and escalate issues.
• Provide training to the organization for new and current business systems.
• Continuously identify issues with current business systems and processes
• Work with senior-level analysts and managers to assist in the development of scalable solutions carefully evaluated for downstream impacts
• Assist in identifying opportunities and participate in development of solutions for process improvement.
• Work with senior-level analysts and managers to help define business requirements and scope of new solutions.
• Build & manage relationships with internal business leaders, managers, and end users to gain a full understanding of processes and how the systems support their deliverables.
• Collaborate with IT in the development and execution of solutions and in the development and testing of test scripts for software and process changes.
• Research industry trends and technology advancements as assigned.
• Other duties as assigned by management.

Position Requirements (Skills, Work Experience, Education, Certifications, Licenses, etc.):

• Bachelor's Degree in Engineering, Business Administration, Mathematics, Computer Science, or Information Technology, preferred.
• Certifications in Business Analytics are a plus
• 2+ years of experience in a related field or a combination of education and experience preferred
• Knowledge of the construction industry, including general trades terminology and project workflows, preferred.
• Proficient in Microsoft Excel, Word, and other MS Office products.
• Demonstrates the ability to work independently and in a team setting
• Assists senior-level analysts in developing & presenting a strong business case complete with ROI.
• Demonstrates a long-term approach to solutions.
• Demonstrates flexibility and the ability to adapt to people and new processes.
• Demonstrates appropriate discretion with sensitive information.
• Demonstrates strength in troubleshooting issues with software and data.
• Demonstrates an understanding of Systems Analysis (determining how a system should work and how changes in conditions, operations, and the environment affect outcomes)
• Ability to communicate effectively with all levels of management
• Demonstrated skills in verbal & written communications, written test plans, and articulating business issues into action.
• Critical thinking skills ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.

ACCO Competencies:

• Proactivity / Initiative: Recognizes what needs to be done and accomplishes it in a manner appropriate for one's level/position and with minimal supervision.
• Perseverance: Shows the wherewithal to fight for difficult goals despite challenges and to bounce back from adversity.
• Insight: The ability to gather and make sense of information that suggests new possibilities.
• Engagement: Shows a knack for using emotion and logic to communicate a persuasive vision and connect with people.
• Teamwork: The ability to effectively work toward common goals with others by supporting, encouraging, and sharing information in an authentic and approachable manner.
• Big Picture: Understands and contributes to organizations' short- and long-term business strategy. On a personal level, has independently developed a vision for short- and long-term career success.
• Motivation / Dedication: Commits to excellence in pursuing unselfish goals. Initiates action with collective goals, takes responsibility, and shows personal humility.
• Technical Curiosity / Willingness to Learn: Interest in seeking out new experiences, knowledge, and candid feedback; demonstrating an openness to learning and change.
• Problem-Solver: Ability to identify, analyze, and solve a problem in support of personal, group, department, or organizational objectives.

Physical Requirements:

(The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)

• The employee may regularly lift and /or move up to 10 pounds, and occasionally lift and/or move up to 20 pounds.
• Specific vision abilities required by this job include Close vision and Distance vision.
• The auditory/hearing abilities required by the job include the ability to hear customers calling by telephone.
• While performing the duties of this Job, the employee is regularly required to sit for prolonged periods, stand, use hands to finger, handle, or feel; reach with hands and arms, and talk or hear.
• The employee is regularly required to walk and sit.
• This individual must be a responsible person, and regular attendance is required.
• Travel is up to 15 percent of the time as needed.

Hours:

This is a non-exempt position. Workdays are scheduled from Monday through Friday. Typically, work hours begin and end between 7:00 am and 4:00 pm as scheduled with the position's supervisor, with a minimum thirty-minute and maximum one-hour break for lunch, and two rest breaks. Overtime may be necessary per business needs.

Competitive Wages:

$33 to $43 per hour. Applicants please note that actual compensation is determined by several factors that are unique to each candidate, including but not limited to job-related skills, depth of experience, certifications, relevant education or training, and specific work location, among others. The offered wage or salary is only one aspect of an employee's total compensation.

Job Info

• Job Identification 6998
• Job Category Operations
• Posting Date 09/15/2026, 10:30 PM
• Locations Pasadena, CA, United States