Patient Services Coordinator

Perform benefit verification for insurance changes, therapy changes, and dose changes Process new and reauthorizations under new insurance plans for insurance changes Process new and reauthorizations for drug or dose changes under existing plans Create EMR notes Submit electronic faxes Follow up on and log recertification documentation from physician offices via CPR+ or Caretend Update payer information and binoculars in CPR/Caretend Update existing orders to show the correct payer in CPR/Caretend Perform monthly verifications Communicate authorization requests assigned to payers in a timely manner with patients, physician offices, and the sales team Manage internal email communication to and from other departments Attend to urgent/same-day requests Perform other duties as assigned Requirements High school diploma or equivalent Bachelor's degree in healthcare field or business is preferred Excellent oral and written communication skills are required Appropriate computer skills, including Microsoft Office Suite CPR+ and/or Caretend experience is preferred Strong work ethics with attention to detail and quality are required Ability to identify and address problem accounts is required Previous experience working with infusion therapy patients is highly desirable Prior experience with prior authorizations, specialty medications, or third-party payers preferred Familiarity with electronic medical records, payer portals, and data entry systems Ability to handle multiple tasks in fast paced, challenging environment Infusion or DME background is preferred Clinical, medical office administrative, or related experience preferred Ability to occasionally walk, bend, or stand as necessary Ability to occasionally open filing cabinets and lift office products and supplies of 25 pounds but no more than 35 pounds Core Competencies Demonstrates expertise in benefit verification, prior authorizations, and managing patient communications within a healthcare setting. Proficient in using CPR+ and Caretend for electronic medical records and payer information management. Highest-signal resume keywords Benefit Verification Prior Authorizations CPR+ Experience Electronic Medical Records Infusion Therapy Experience Hard Skills Data Entry Payer Information Management Medical Office Administration Therapy Change Processing Dose Change Processing Soft Skills Excellent Communication Skills Attention to Detail Strong Work Ethic Problem-Solving Ability Ability to Handle Multiple Tasks Industry Keywords Infusion Therapy Specialty Medications Third-Party Payers Healthcare Field DME Background Tools & Technologies Microsoft Office Suite Caretend CPR+ #J-18808-Ljbffr