Front Office Representative Medical Spa and Health Clinic

Job Description

Job Description

Tarzana, CA / Los Angeles Area

Full-Time

Regenics

About Regenics:

Regenics is a fast growing wellness and health optimization company focused on helping people feel and perform at their best through advanced therapies and personalized care. We specialize in services including hormone optimization, GLP-1 weight loss, peptides, IV therapy, aesthetics, recovery, longevity, and performance wellness.

Schedule: Monday–Saturday (Weekend Availability Required)

We are a fast-growing wellness and health optimization company focused on helping people feel and perform at their best through advanced therapies and personalized care seeking a Front Office Sales Representative who thrives in a sales-driven environment and is passionate about delivering exceptional patient experiences.

Our practice specializes in:

• Medical Weight Loss
• IV Therapy
• Peptide Therapy
• Botox & Dermal Fillers
• Aesthetic Treatments
• Performance Wellness
• Membership Programs
• And more

This position is much more than a traditional receptionist role. As the first point of contact for our patients, you will be responsible for creating an outstanding first impression, building long-term relationships, educating patients on our services, and driving membership and treatment sales.

Responsibilities

• Welcome patients and provide exceptional customer service
• Answer incoming calls and respond to patient inquiries
• Schedule, confirm, and manage appointments
• Follow up with patients regarding consultations, treatments, and ongoing care plans
• Educate patients on available services, products, and membership options
• Promote and sell memberships, treatment packages, and services
• Identify opportunities to upsell and maximize patient value
• Build strong relationships with patients and create loyalty to our practice
• Process payments and maintain accurate patient records
• Provide customer service support for our online store
• Create and manage customer orders through WooCommerce
• Assist with day-to-day front office operations
• Handle patient concerns professionally and effectively
• Work closely with providers and management to achieve company goals
• Maintain a clean, organized, and professional front office environment
• Keep the reception area, retail displays, and common workspaces clean, tidy, and presentable at all times

Qualifications

• Previous experience working in a medical spa, aesthetic practice, cosmetic surgery office, wellness clinic, or similar healthcare setting is required
• Proven sales experience with a track record of meeting or exceeding goals
• Strong upselling and relationship-building skills
• Excellent customer service and communication skills
• Professional phone etiquette
• Experience with WooCommerce or other e-commerce platforms is a plus
• Ability to multitask in a fast-paced environment
• Comfortable discussing treatment plans, memberships, and pricing with patients
• Strong problem-solving and critical-thinking abilities
• Ability to take direction well and execute tasks efficiently

The Ideal Candidate Is:

• Friendly and personable
• Professional and respectful
• Punctual and dependable
• Detail-oriented
• A quick learner
• Disciplined and self-motivated
• Organized and proactive
• Sales-minded and goal-oriented
• Confident educating patients on services and memberships
• Strong relationship builder
• Able to handle challenges with professionalism and a positive attitude
• Committed to maintaining a clean, organized, and welcoming environment
• Passionate about creating an exceptional patient experience

Compensation & Benefits

• Starting at $23/hour
• Commission opportunities
• Tips
• Performance-based pay increase opportunities after successful completion of the probationary period
• Paid Time Off (available after 3-month probation period)
• Employee discounts (available after 3-month probation period)
• Health insurance benefits (available after 3-month probation period)
• 401(k) retirement plan (available after 3-month probation period)

Why Join Us?

We pride ourselves on creating long-term relationships with our patients and providing an elevated experience from the moment they walk through our doors. We are looking for someone who is passionate about customer service, motivated by sales, and excited to grow with our team.

If you have medical spa experience, love connecting with people, and are driven to help patients achieve their goals while contributing to the growth of the practice, we encourage you to apply today.