Administrative - Administrative Representative

Administrative - Administrative Representative

Join a busy outpatient healthcare team as an Administrative Representative / Patient Service Representative for a 13-week assignment working 8-hour day shifts scheduled between 8:00 AM and 6:00 PM. This role serves as the front-line representative for patient interactions, ensuring efficient clinic operations while delivering outstanding customer service. The Administrative Representative will support patient registration, appointment scheduling, insurance verification, referral coordination, and administrative functions within a fast-paced medical office environment.

Responsibilities include serving as the primary point of contact for patients both in person and over the phone, greeting patients and assisting with concerns, checking patients in and out, collecting co-payments and issuing receipts, reconciling payments, verifying patient demographics and insurance information within CS-Link/Epic, scheduling appointments, completing patient registrations, processing and tracking referrals and authorizations, handling patient and provider correspondence, explaining office policies and services, maintaining accurate patient records, supporting daily front-office operations, sanitizing workspaces according to clinic guidelines, and ensuring a positive patient experience through exceptional customer service and administrative support.

Requirements: High School Diploma or GED required Minimum 1 year of recent outpatient clinic or medical office experience required Experience with medical insurance, referral processes, and benefit plans required Ability to read, understand, and respond to detailed oral and written instructions required Experience with patient scheduling and registration required BLS Certification required 2+ years of recent Patient Service Representative experience preferred Experience with CS-Link/Epic preferred Understanding of medical terminology preferred Strong customer service, communication, and organizational skills required Two supervisor references from within the last year required at submission.