Credit and Collections Analyst

Collections Analyst The Collections Analyst is responsible for managing the AR process. The Collections Analyst will have an assigned portfolio of customer accounts and must ensure the timely collection of outstanding accounts receivable. This role focuses on reducing past-due balances, improving cash flow, and maintaining positive customer relationships while adhering to company credit and collection policies. The role requires strong time-management skills, attention to detail, conflict-resolution skills, and the ability to manage multiple priorities in a deadline-driven environment. The Collections Analyst will work closely with Sales, Customer Service, and Accounting teams to resolve payment issues and achieve departmental collection goals. Responsibilities: Manage a high volume and diverse customer portfolio to ensure timely collections. Maintain professional relationships while addressing payment inquiries and collection matters. Review AR aging reports to identify delinquent accounts, ensure compliance with established credit terms, and take appropriate collection actions. Conduct collection calls, send collection correspondence, negotiate payment arrangements, and submit claim disputes as necessary to facilitate timely payment. Investigate and assist in resolving billing discrepancies, deduction claims, short payments, potential missing credits and other account-related issues. Process and/or monitor weekly, monthly, quarterly, and yearly invoices for numerous customers via Electronic Data Interchange (EDI) as necessary. Accurately document all customer communications, collection activities, payment commitments, and account updates within the ERP system. Collaborate with the Sales Department to ensure AR activities are compliant with established protocol. Provide reporting to the Collections Supervisor. Assist with year-end audits. Identify opportunities to improve collection processes and account management practices. Perform other duties as assigned by the Collections Supervisor. Minimum Requirements: Education Associates Degree or equivalent. Experience At least two years of relevant accounts receivable/accounting experience. Work ethic A sense of urgency in meeting critical and time sensitive deadlines. Technical: Excellent working knowledge of Microsoft Office products required, especially Excel, Word, and Outlook. Experience with Business Dynamics is a plus. Teamwork: Strong interpersonal skills required in order to function within the accounting team. A combination of the above will also be considered Fortune Fish & Gourmet is an equal opportunity employer.