Customer Service Technician

Customer Service Technician

United Health Services (UHS) is seeking a Customer Service Technician for an onsite, field-based position that requires extensive daily driving throughout the service area. This role is responsible for safely operating company vehicles to deliver, install, service, and pick up respiratory and durable medical equipment at patients' homes, hospitals, and other healthcare locations. The Customer Service Technician independently manages daily delivery routes, equipment setups, pickups, and service calls while providing exceptional customer service and hands-on instruction to patients and caregivers. This position requires a strong commitment to safe driving, reliability, and timely service to help ensure patients have access to medically necessary equipment when they need it.

Additional responsibilities include maintaining required documentation, educating patients and caregivers on the safe operation of equipment, performing equipment maintenance and minor repairs, and keeping company vehicles properly maintained, stocked, and ready for service. The position must also follow applicable DOT, OSHA, HIPAA, and infection control requirements.

This is not a remote position. Candidates should be comfortable spending a significant portion of the workday driving and working independently at patient and healthcare locations throughout the service area. The role also participates in on-call coverage, which may include evenings, weekends, and holidays.

The ideal candidate is dependable, safety-focused, detail-oriented, comfortable with frequent driving, and committed to providing compassionate and professional service to patients, caregivers, and healthcare partners.

Job Responsibilities

• Deliver, install, and set up respiratory and durable medical equipment for adult and pediatric patients in home and healthcare settings.
• Educate patients, caregivers, and referral sources on the safe operation, maintenance, cleaning, and troubleshooting of medical equipment.
• Coordinate and manage daily delivery and pickup schedules while maintaining communication with patients regarding arrival times and service updates.
• Complete and review all required documentation, ensuring forms are accurately explained, signed, and submitted in a timely manner.
• Perform routine maintenance, inspections, repairs, and equipment replacements in accordance with manufacturer recommendations and safety standards.
• Collect and process payments for cash-on-delivery transactions and maintain accurate financial documentation and receipts.
• Provide responsive customer service and participate in on-call coverage, including evenings, weekends, and holidays, to meet patient needs.
• Maintain accurate records of equipment inventory, serial numbers, lot numbers, patient information, and insurance documentation.
• Follow infection control, hazardous waste disposal, and personal protective equipment (PPE) protocols during equipment handling, transport, and retrieval.
• Inspect, maintain, and stock company vehicles and equipment to ensure operational readiness, safety compliance, and efficient service delivery.

Position Qualifications

• High School Diploma or Equivalent with a clean driving record.
• Experience working with hazardous waste and flammable gases responsibly, driving in unfavorable conditions and at night, as well as working with minimal direct supervision.
• Current NYS Driver's License

Why You'll Love Working at UHS

At United Health Services (UHS), we believe every connection—to patients, to purpose, to each other—makes a difference. That's why we're intentional about supporting our team in ways that go beyond the job. Whether through meaningful benefits, personal growth, or fun along the way, we're here to help you thrive in work and life.

A Culture of Connection – We support each other like family and create space for every voice to be heard. Engagement Councils, peer recognition, and initiatives like Walk in my Shoes for senior leaders are just a few ways we foster belonging and collaboration. Outside of work, we stay connected through team events like trivia, trunk-or-treat, volunteer days, our staff choir, or seasonal celebrations.

Comprehensive Benefits for Life & Family – We offer medical, dental, and vision coverage starting the first of the month after hire for employees working 24+ hours/week. With flexible plan options and coverage tiers, you can choose what fits your life best. Additional perks include discounted childcare through Bright Horizons and voluntary benefits like pet insurance, legal services, and identity theft protection.

Well-Being & Financial Security – From day one, PTO starts accruing so you can take time to recharge. We support your long-term wellness with a 403(b) retirement plan and company match, flexible spending accounts, access to financial advisors, and up to $400/year in wellness rewards. When life gets tough, we're here with 24/7 EAP counseling, virtual mental health support, a food pantry, PTO donation program, and professional attire through the Classy Closet.

Growth That Moves with You – With access to 100,000+ online courses, leadership programs, tuition reimbursement, clinical ladders, and internal mobility, we help you grow wherever your passion leads. We also continuously review compensation to ensure market competitiveness and internal equity, so you can feel confident your work is valued and rewarded fairly.

A Place to Call Home – Located in New York's Southern Tier, UHS offers more than a career—we offer a lifestyle. Enjoy four-season recreation, affordable living, top-rated schools, minor league sports, craft brews, a close-knit community, and more, all within reach of the Finger Lakes, the Catskills, and major Northeast cities.

About United Health Services

United Health Services (UHS) is a locally owned, not-for-profit healthcare system in New York's Southern Tier comprising four hospitals, long-term care and home care services, and physician practices in Broome and surrounding counties. UHS provides healthcare and medical services for two-thirds of the region's population, produces $1.3 billion a year in total economic impact, and boasts a workforce of more than 6,300 employees and providers.

At UHS, our work is guided by our Values of Compassion, Trust, Respect, Teamwork, and Innovation. Whether you provide direct patient care or support behind the scenes, you are part of a shared purpose: to improve the health and well-being of the communities we serve. Every employee plays a meaningful role in fulfilling our mission—we'd love for you to consider joining us!

United Health Services is an Equal Opportunity Employer.