Call Center Staff

divh2Call Center Staff/h2pITCON Services is seeking to hire a motivated and knowledgeable Call Center Staff./ppRequirements:/pulliUS Citizenship REQUIRED/liliA minimum of one year of experience in a medical/hospital call center/liliA minimum of one year experience in triage, care management, motivational interviewing, and crisis counseling/liliFluent in English and/or Spanish, both oral and written/liliAbility to handle inquiries and requests in a courteous and professional manner/liliAbility to listen to and empathize with Service members, Veterans, and others and acknowledge their concerns/liliAbility to gather information to determine a Service member, Veteran, or family members needs, as well as apply problem-solving skills, and resolve the inquiry/request effectively/liliAbility to communicate information clearly, accurately, and completely/liliAbility to record all pertinent information accurately and efficiently/liliAbility to handle crisis and abusive calls in a professional and effective manner/liliAbility to control the pace and flow of the inquiry/request and manage call time effectively/li/ulpAt ITCON, we offer competitive compensation, paid training and development opportunities, healthcare benefits that start on your first day, work-life balance, and the opportunity to work alongside an amazing and growing team./p/div