Dealership Service Advisor - Key Motors of South Burlington

Service Advisor Position

Are you a motivated professional who wants a career path where you can grow and advance in the automotive industry? Then Key Auto is the place for you. We have service advisor positions offering a commission-based compensation with unlimited earning potential, with a career path to grow. Find the place in our organization that you'd like to make a difference in, and grow with us. We always look to promote from within our ranks, and a number of our current managers began their careers with the Key Auto Group in entry-level positions.

Responsibilities

• Oversee service orders and flow of drive lane
• Ensure that customers receive prompt, courteous, and effective service
• Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression on the customer
• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
• Ensure the daily inventory of technicians' time is consistently sold to service customers
• Distribute work between technicians efficiently
• Answer technical questions about vehicle problems, warranties, services, and repairs
• Maintain customer happiness scores at or above company standards
• Assist in diagnosing vehicle problems; order parts and tools as necessary
• Oversee administration of warranty claims as well as training and supervising of the service department
• Set schedules and assigns tasks to service department employees
• Reinforces company policies and adheres to company standards
• Encourages compliance with applicable laws and regulations
• Maintain a good working relationship with factory(s) and foster positive employee relations
• Collaborate with upper management to make service department hiring and discipline decisions

Qualifications

• Excellent organizational skills
• Demonstrated ability to manage others
• Time management skills
• Fantastic communication skills with your customers
• Professional, well-groomed personal appearance
• Consistent record of service and sales success
• Strong record of positive customer satisfaction results
• Team-oriented and self-motivated
• Able to work with little supervision
• Clean driving record and valid drivers license

Benefits

• Medical, Dental & Vision Insurance
• 401K Plan + Match
• Paid time off and vacation
• Short/Long Term Disability/Flex/Life
• Growth opportunities