Automotive Service Advisor

Job Description

Job Description

Heritage Toyota is looking for a Service Advisor to join our team! This role is all about building trust and loyalty with our customers while ensuring they have a positive and seamless experience when bringing their vehicles in for service. We’re seeking someone with strong communication skills, a passion for customer service, and a talent for staying organized in a fast-paced environment. Whether you have prior automotive experience or come from a customer service background, we provide on-the-job training to set you up for success. Plus, you’ll be working in a temperature-controlled shop with a supportive team that values growth and excellence.

If you thrive on helping people and staying organized, apply today and start your career with Heritage Toyota!

• Greet customers coming into the service department and determine the nature of customers request.
• Explain company policies, procedures, products, services, etc.
• Answer a variety of questions related to car repairs and servicing.
• Explain labor and parts estimates; investigate customer concerns.
• Track progress on customers vehicles, and keep customers apprised.
• Direct customers to cashier, and assist with cashier duties as needed.
• Follow up with customers after work is done to ensure satisfaction.
• Use of ADP/CDK software, Tis, Service Edge, Dealer Daily and iPad to complete tasks.
• Prepare repair orders and customer bill, ensuring that final charges correlate to quotes.
• Perform a variety of tasks associated with processing warranty claims.
• Maintain all required logs and records of service department activities.

• Comprehensive benefits: Medical, dental, vision, life, and disability insurance
• Childcare reimbursement to help with family needs
• Flexible spending accounts for added convenience
• 401(k) with company match to help secure your future
• Immediate accrual of paid time off—start taking time for yourself right away
• Substantial vehicle/service discounts—save big on your ride and services
• Wellness benefits including a free gym membership to keep you in top shape
• Pet insurance for your furry friends
• Annual incentives and opportunities for career advancement—we love to promote from within!
• Company events and community engagement to help you connect and give back
• Temperature-controlled work environment to keep you comfortable year-round!

• Must possess a high school diploma (or equivalent). 
• One to three years of relevant experience preferred, but willing to train the right person.
• Valid driver's license and acceptable driving record.
• Fundamental computer and administrative/clerical skills.
• Excellent customer relations skills, including basic sales skills.
• General technical knowledge related to vehicle maintenance and repair.
• Must be able to bend, kneel, stretch and stand over, under and next to all repair vehicles.
• Ability to work with little supervision and the drive to succeed in a fast-paced, high-volume environment; experience in the automotive industry is preferred.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.