Front Desk Agent

Job Description

Job Description

Create exceptional first impressions at one of Vail's premier luxury resorts . The Sonnenalp Hotel is seeking a Full-Time, Year-Round Front Desk Agent to join our team. As the first and last point of contact for our guests, you'll play an integral role in delivering the genuine hospitality, personalized service, and memorable experiences that define the Sonnenalp. If you thrive in a fast-paced environment and enjoy creating meaningful guest connections, we'd love to welcome you to our team.

Application Deadline: Hiring will occur on a rolling basis. Applications will be accepted until October 1st or until the positions are filled.

Wage: $22.00 - 24.00/hr, plus commission

Housing: Employee Housing available on first come first serve basis. For more information on housing please visit: Employee Housing - Sonnenalp Jobs

Primary Purpose of Position

A Front Desk Agent is to greet, register, check out, and assist guests efficiently, courteously, and professionally in all Front Office related functions. To maintain the highest standard of service and hospitality at all times.

Essential Duties and Responsibilities

• Possess a thorough knowledge of check-in and check-out of guests. To be completely familiar with all front desk computer operations and procedures for arrivals and departures.
• Thorough knowledge and proper use of all front desk Leading Hotels of the World (LHW) standards.
• Responsible for all PBX switchboard operations in the absence of a full time PBX operator. Taking messages for guests and staff members; these must be complete and accurate. Use of proper and professional telephone etiquette.
• Responsible for own cash drawer. Report any discrepancies to Front Office Management.
• Have knowledge of room rates, packages and discounts available.
• Keep housekeeping informed of early departures, late check-outs and special requests that guests may have.
• Understand guest and group billing and reading a folio. Know how to properly correct all errors.
• Know how to handle walk-ins, stay overs and room changes.
• Know room and rate policies. Know how to adjust packages rates for fewer or additional night stay.
• To be able to handle group arrival based on information provided in the group resume.
• Complete the bucket and credit check procedure.
• Greet guests on a personal basis whenever possible, maintain a professional and friendly manner on a consistent basis.
• Ensure HotSos is being used in the appropriate manner to keep Managers and other departments informed.
• Ensure there are no check-outs with balances due.
• Any other task either written or verbally defined by the Front Desk Manager.

Education/Experience

• Minimum of 1 year Customer Service experience.
• Experience with HMS or similar Lodging Software preferred.
• Strong organizational skills

Recommended Skills and Qualifications

• Efficient with computers, Microsoft Office, and web based systems.
• Excellent communication, interpersonal and multi-tasking skills.
• Ability to work under pressure and use good judgment.
• Friendly, warm and enthusiastic personality.

Essential Physical Requirements

• Ability to work a flexible schedule
• Ability to stand and walk for full length of shift, up to 12 hours at one time
• Able to perform various activities such as constant standing, walking, frequent bending, reaching, kneeling, and squatting
• Routinely handles objects weighing up to 15 lbs and on occasion may be expected to lift objects weighing up to 50 lbs

Benefits

• Medical, Dental, Vision Insurance
• Resort Discounts
• Holiday Pay, Paid Time Off and Sick Pay
• 401(k) Retirement Plan & Roth 401(k)
• Voluntary Life Insurance
• Short Term & Long Term Disability
• Employee Assistance Program
• Parking Credit or Discounted Bus Passes