Medical Concierge - Hopkins USA

Job Title

Hopkins Usa Medical Concierge

Job Description

The Johns Hopkins Health System Corporation (JHHS) is a not-for-profit organization dedicated to providing the highest quality patient health care in the treatment and prevention of human illness. Make it happen at Hopkins.

What awaits you:

• Great HYBRID role requiring you to work in office ONCE per month in Middle River, MD.
• Hours are Monday-Friday, 8:30am-5pm. No weekends!
• Room for growth!
• Outstanding team in a diverse work environment!
• Medical, Dental, and Vision Insurance.
• Retirement Savings Plan w/employer contribution.
• Generous Paid Time off & Paid holidays!
• Employee and Dependent Tuition assistance benefits!
• Health and wellness programs and MORE!

Are you passionate about helping others? Do you want to join an outstanding team with a diverse work environment? Do you have call center experience? Are you comfortable scheduling patient appointments for multiple specialities? As a Hopkins USA Medical Concierge, you'll:

• Be responsible for the professional, efficient, and timely delivery of service to patients and clients requesting assistance through the Johns Hopkins USA office.
• Coordinate care for VIP patients referred by the President's Office, the Fund for Johns Hopkins Medicine, the Board of Trustees, and other speciality departments.
• Curate and schedule multiple appointments for out of state patients during the time they are in the Baltimore/DC area. Manage the entire process including follow-up calls, emails, and all logistics.
• Assist the patient or representative in the collection of demographic information, pertinent medical records, and copy of insurance cards.
• Coordinate one to multiple appointments in a concise time frame, prioritizing the most critical appointment.
• Provide recommendations for accommodations in the area.
• Assist Johns Hopkins USA with all other tasks as needed.

Qualifications

What you'll bring:

• High school diploma
• 2+ years' experience in a healthcare and/or multinational business setting with a strong focus on customer service. Education can be substituted for work experience as follows: AA degree with 1+ years' experience.
• Advanced interpersonal skills, including the ability to cope with a demanding clientele and the ability to defuse situations of high emotion or conflict.
• Advanced organizational skills, including the ability to prioritize multiple activities and follow them to completion.
• Ability to multitask, while proving exceptional customer service.
• Comfortability with learning and understanding new technologies. You will be trained on state-of-the-art healthcare information systems.

Salary Range: Minimum 18.87/hour - Maximum 31.15/hour. Compensation will be commensurate with equity and experience for roles of similar scope and responsibility. In cases where the range is displayed as a $0 amount, salary discussions will occur during candidate screening calls, before any subsequent compensation discussion is held between the candidate and any hiring authority.

The Hospital reserves the right to modify employee schedules as needed.

We are committed to creating a welcoming and inclusive environment, where we embrace and celebrate our differences, where all employees feel valued, contribute to our mission of serving the community, and engage in equitable healthcare delivery and workforce practices.

Johns Hopkins Health System and its affiliates are drug-free workplace employers.

Johns Hopkins Health System and its affiliates are an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law.