Office Manager

The Office Manager position requires someone who teaches, coaches, and motivates a team to deliver exceptional service to our customers. The Office Manager is organized, attentive, and provides oversight of branch operations, supervision of employees and performance of all operational duties. Expectations Accountable for achieving an overall exception customer experience in the branch Ensures team members fully complete required training prior to servicing customers Leads the operational standards of the branch, including but not limited to cash handling, control of negotiable items, preventing fraud, managing controllable expenses, promoting integrity, customer privacy and employee safety Leads by example and coaches team members to focus on customer experience, by having needs-based conversations and offering financial solutions to meet our customers’ needs Partners with Branch Leadership to achieve both branch and individual performance metrics Responsible for making sound decisions and timely problem resolution Proactively reaches out to customers to deepen relationships through needs-based conversations Assumes Relationship Manager responsibilities when warranted Assists Relationship Manager with effective scheduling and managing Paid Time Off (PTO) Recruits, interviews, trains, orients, and evaluates employees in accordance with HR guidelines Qualifications And Education Requirements High school diploma or equivalent. 2+ years related experience required; supervisory or leadership experience required. Preferred Skills Demonstrated ability to provide exceptional customer service Extensive knowledge of Banking Compliance Regulations Strong communication skills in Sales and Operational Management Previous consumer and residential lending experience High level of accountability, efficiency, and accuracy. Proficiency with expense management Professional appearance and courteous manner. Additional Notes Must have ability to solve practical problems and deal with a variety of situations exercising flexibility, critical thinking skills and sound judgment in a fast-paced environment Must be detail oriented and well organized Must be flexible and able to shift resources and priorities as required Must be able to complete all assignments with minimal supervision Please note this job description is not designed to cover or contain a comprehensive listing of all activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. M C Bank is an Equal Opportunity / affirmative action employer, committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, or any other factor protected by applicable federal, state, or local laws. All hiring decisions are based on qualifications, merit, and business needs. #J-18808-Ljbffr