Automation Field Service Technician - Remote

Description

Concentric, LLC is the nation’s largest independent industrial power provider, delivering forklift power, critical infrastructure, mechanical/HVAC, and dedicated material handling and automation maintenance solutions. Through a nationwide network of technicians, engineers, and support teams, Concentric understands and prioritizes the unique needs of each customer to maximize uptime, improve operational efficiency, and maintain infrastructure. We provide reliable, scalable solutions that support data centers, telecommunications providers, utilities, manufacturing, distribution, commercial facilities, and other mission-critical environments across America.

Job Summary

The Field Automation Technician is responsible for maintaining, troubleshooting, repairing, and optimizing automated systems and industrial equipment to ensure safe, reliable, and efficient operations. This role supports facility productivity by performing preventive and corrective maintenance on a variety of material handling, automation, and building support equipment, including electric forklifts, conveyors, robotic systems, case sealers and erectors, dock equipment, scissor lifts, tuggers, floor scrubbers, and racking systems. The Automation Technician works closely with operations and engineering teams to minimize downtime, improve equipment performance, and support continuous improvement initiatives while adhering to all safety, quality, and maintenance standards. This position reports to a Service Manager or designee and does not have any direct reports.

Key Job Responsibilities

• Reliable attendance and punctuality.
• Timely and accurate completion of all work orders and service records per the company time standard.
• Responsible for being the point of contact for customers.
• Perform and complete preventive maintenance (PM) and repairs.
• Facilitate work and repair requests.
• Provide shift coverage.
• Coordinate and facilitate warranty requests.
• Facilitate outside vendor work and all outside of scope work (PO process and billing).
• Order parts and manage inventory (5S Inventory Skills).
• Attend and complete monthly safety training requirements.
• Adhere to safety requirements by customer and company and complete all daily work orders in a safe manner.
• Maintain clean, organized, and hazard-free work areas daily to support a safe and efficient work environment.
• Troubleshoot equipment failures including root cause analysis, and research of potential warranty coverage.
• Complete all repairs of equipment in a timely manner and follow the manufacturer’s repair guidelines.
• Conduct equipment audits in accordance with the preventive maintenance (PM) schedule established within the service platform.
• Other duties as assigned by supervisor.

Key Performance Measurements:

• A score card that reflects performance in areas such as, PM completion, technician efficiency, customer satisfaction, inventory variance, Work in Progress (WIP), safety, shop cleanliness, and 5S.
• Management observation regarding attitude, diligence, team contributions, and willingness and ability to learn new skills and information.
• Other key performance indicators as assigned.

Requirements

• High School Diploma or GED required.
• Must pass a background check and drug screen.
• 3+ years of Automation experience as an Automation Technician, Forklift Technician, and/or automation bots/technology savvy required.
• Strong electrical troubleshooting skills, 480v, 240v, 24v, and 48v.
• Experience with 480V, VFD’s, relays, motor controls, electric motors, HMI’s, contactors, timers, proximity sensors/switches, electro-mechanical background, industrial batteries. Allen Bradley PLC preferred.
• Experience with gear boxes, chains, sprockets, MHE equipment/electric forklifts, hydraulic systems, dock and door, arc, mig, and tig welding experience preferred.
• Able to read electrical schematics, wiring diagrams, hydraulic diagrams, and pneumatic prints.
• Ability to organize his/her own work and work independently, with limited supervision.
• Ability to work with individuals from diverse backgrounds and with diverse needs, and across remote offices.
• Strong technology skills, mechanical troubleshooting skills, basic plumbing skills, and basic repair work skills.
• Experience with electric forklifts (Crown preferred).
• Must understand how to troubleshoot and diagnose electrical components involving wiring diagrams and schematics, general abilities in laptop software to identify issues with automation equipment going offline.
• Must provide own hand tools and willing to purchase what is needed to be successful in the role. Specialty tools will be provided.
• Ability to be self-motivated, possess organizational skills, and communicate well.
• Capable of building relationships, working as a team, and can work well under tight deadlines.
• Willingness to be on call.
• Travel up to 5% of the time, some overnight travel may be required

*This job description is subject to change at any time.

Benefits

At Concentric we believe that Our People are what make us great and help us deliver exceptional customer service! We offer industry leading benefits:

• Competitive pay – Plus incentive opportunities and overtime potential for our hourly employees!
• Three medical plan options with employer premium contribution that start on day one.
• Employee paid dental and vision insurance that starts on day one.
• Health Savings Account (HSA) with company contribution on eligible High-Deductible Health Plans (HDHP).
• Medical and dependent care Flexible Spending Accounts (FSA) available.
• Company-paid life and AD&D insurance, short-term and long-term disability coverage that start on day one.
• Company 401K plan with 100% match on the first 4% of employee contributions.
• 8 paid holidays.
• Full-time Employees receive a total of 128 Hours of Paid Time Off (PTO) Annually.
• We offer employee paid accident, critical illness, and hospital indemnity insurance.
• We offer employee paid legal plans, identity protection, pet insurance, and home & auto discounts.
• Training and mentoring – Learn from our experts in the industry.
• Advancement opportunities.

The benefits listed are subject to change at any time. Please speak with an HR Representative for details. In the case of conflict between the information listed and the official plan documents, the plan documents will always govern.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, stand, walk, up to 8 hours; use hands to lift, maneuver, handle, or feel; and talk or hear. The employee frequently is required to walk and reach with hands and arms. The employee is occasionally required to stand and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 100 pounds. While performing the duties of this job, the employee may be required to wear approved Personal Protective Equipment (PPE) and must maintain a high level of self-awareness about their surroundings. Specific vision abilities required by this job include close vision and ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The work is performed primarily in customer facility location. The noise level in the work environment is moderate to heavy, occasionally requiring hearing protection.

The Concentric Company considers applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, genetic information, marital or veteran status, or any other legally protected status.

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