Health Services - Utilization Management Coordinator I.

Health Services - Utilization Management Coordinator I

Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented team. Location: Owings Mills, MD.

Purpose:

Supports the Utilization Management clinical teams by assisting with non-clinical administrative tasks and responsibilities related to pre-service, utilization review, care coordination and quality of care.

Required Skills:

• Utilization Management - Min 2-3 years of exp.
• CPT OR ICD-10 diagnosis codes 2 yrs.
• Exp. with Manager Care & Medicare products.
• Authorization.
• Managing calls/Faxes.

Nice to have:

• Guiding Care exp. (Standout if having).
• Provider/Member Service Facets exp.
• NICE CXone Phone system.
• Call Center Exp. 100-120 calls a month.
• Medicare or Medicaid Exp.
• 2 monitors required.

Essential Functions:

• 35% Performs member or provider related administrative support which may include benefit verification, authorization creation and management, claims inquiries and case documentation.
• 35% Reviews authorization requests for initial determination and/or triages for clinical review and resolution.
• 20% Provides general support and coordination services for the department including but not limited to answering and responding to telephone calls, taking messages, letters and correspondence, researching information and assisting in solving problems.
• 10% Assists with reporting, data tracking, gathering, organization and dissemination of information such as Continuity of Care process and tracking of Peer to Peer reviews.

Knowledge, Skills and Abilities (KSAs):

• Ability to effectively participate in a multi-disciplinary team including internal and external participants, Proficient.
• Excellent communication, organizational and customer service skills, Proficient.
• Knowledge of basic medical terminology and concepts used in managed care, Proficient.
• Knowledge of standardized processes and procedures for evaluating medical support operations business practices, Proficient.
• Excellent independent judgment and decision-making skills, consistently demonstrating tact and diplomacy, Proficient.
• Ability to pay attention to the minute details of a project or task, Proficient.
• Experienced in the use of web-based technology and Microsoft Office applications such as Word, Excel, and Power Point, Proficient.

Qualifications:

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
• The requirements listed below are representative of the knowledge, skill, and/or ability required.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Preferred Qualifications:

• Two years' experience in health care/managed care setting or previous work experience within division.
• Knowledge of CPT and ICD-10 coding.

Education Level:

• High School Diploma.

Experience:

• 3 years' experience in health care claims/service areas or office support.

Ampcus is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veterans or individuals with disabilities.