Client Relationship Specialist - Sales

Job Description

Job Description

We are an established successful divorce law firm located in Greenwood Village. We are experts at helping breaking families of all backgrounds divide money, property and children during the most difficult time of their lives. We are seeking the right Client Relationship Specialist to be responsible for the sales of legal services to support our growing team.

RESPONSIBILITIES:

The Client Relationship Specialist will conduct initial consultations with prospective new clients (“PNC”). A PNC contacts our firm and is prescreened by an Intake Specialist who collects basic information before the Client Relationship Specialist conducts the initial consultations. The Client Relationship Specialist is not required or expected to make cold calls. The Client Relationship Specialist will:

• Collect in-depth information about the PNCs and the matters for which they are seeking the firm’s help.
• Follow firm prescribed guidelines on how to communicate with PNCs in the most effective manner.
• Assure the PNCs that the firm’s attorneys and staff will be able to help them.
• Show compassion for their troubles.
• Help PNCs understand the difference between working with our firm and how it would improve the PNC’s future and explain other options that include not working with the firm.

In accordance with the ethical rules governing lawyers and the practice of law in Colorado, the Client Relationship Specialist will not provide legal advice or enter into a legal services agreement with a PNC. Rather, the Client Relationship Specialist will prepare PNCs for hiring the firm with all legal services agreements approved and signed by a licensed Colorado attorney.

The selected candidate must be able to keep detailed records about the number of PNCs who contact the firm, the number of PNCs who come in for initial consultations, and the number who ultimately engage the firm. The Client Relationship Specialist will also be responsible for staying in contact with PNCs who do not hire the firm after their initial consultation to keep the door open for them to hire the firm when they are ready. PNCs who hire the firm will receive follow up calls from the Client Relationship Specialist to check in on their satisfaction and progress with their legal matter. This is for quality assurance and to ensure that the Firm is taking all possible steps to receive a five-star review from people that we help.

SKILLS:

The Client Relationship Specialist must be confident, articulate, diplomatic, yet willing to speak frankly to the PNC when needed with high emotional intelligence. The Client Relationship Specialist must be able to bring PNCs to the point of signing a legal services agreement with the firm. The Client Relationship Specialist must be self-motivated and self-directed to achieve his or her professional goals as well as the firm’s goals.

The Client Relationship Specialist should be knowledgeable and proficient with the Windows Operating System and Microsoft Office, including Microsoft Word and Excel.

EDUCATION AND EXPERIENCE:

The ideal candidate has sold high-end services or products like jewelry, cars, real estate, and luxury brand apparel or luxury fashion accessories. The Client Relationship Specialist should have education and/or work experience that is the equivalent of a bachelor’s degree. Real life experience and a few “battle scars” providing empathy and understanding are assets as is experience overcoming a major obstacle in life and making an important change in your life so you know at your core that others can do it too.

COMPENSATION:

Sales skills and experience are required but personality, character, intelligence, and integrity will also be paramount considerations. This position is a more than a job. For the right candidate it is a career. Salary and commission is commensurate with skill and experience. 

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Parental leave
• Vision insurance

Education:

• Associate (Preferred)

Experience:

• High-end sales: 5 years (Required)

Work Location: Hybrid