IT Lead SAP Service Maintenance

At Johnson & Johnsonwe believe health is everything. Our strength in healthcare innovation empowers us to build aworld where complex diseases are prevented treated and curedwhere treatments are smarter and less invasive andsolutions are our expertise in Innovative Medicine and MedTech we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow and profoundly impact health for more at

As guided by Our Credo Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson we respect the diversity and dignity of our employees and recognize their merit.

Job Function:

Technology Product & Platform Management

Job Sub Function:

Reliability Engineering

Job Category:

Scientific/Technology

All Job Posting Locations:

Raritan New Jersey United States of America

Job Description:

Johnson & Johnson Technology Services (JJTS) is recruiting for an IT Lead SAP Service Maintenance to support the ERP Domain MedTech Product Line in North America. This role is based in Raritan NJ.

For more than 130 years Johnson & Johnson has united people around its purpose of caring for the world one person at a time. We combine research science and innovation to advance health and well-being worldwide.

With $94 billion in 2025 sales Johnson & Johnson is a global leader in health care products and services across consumer health pharmaceuticals and medical devices with more than 250 operating companies and over 125000 employees worldwide. Technology is central to how we accelerate innovation and deliver products and services that make a lasting difference in peoples lives. If you want to help build meaningful solutions for a global health care technology company this is the place for you.

This role sits within the ERP TS team and oversees SAP-MedTech business services. Reporting to the Sr Manager MedTech ERP Services the IT Lead will support application maintenance for SAP ECC and S/4HANA Business Services. Responsibilities include service level management application and technology portfolio management financial management incident and problem management knowledge management compliance and continuous service improvement. The role is accountable for exceptional end-to-end customer experience optimal system performance improved product quality high availability and stronger reliability through automation and preventive measures.

The role will also advance digital capabilities by:

• Driving observability initiatives that improve visibility into system health performance and user experience.
• Expanding automation to improve efficiency reduce manual effort and enable proactive issue resolution.
• Supporting AI-driven capabilities such as predictive analytics intelligent incident management and self-healing services.
• End to end supply chain business process knowledge would be preferred.

This role will help build a resilient intelligent and highly automated ERP service ecosystem aligned with enterprise digital transformation goals.

Key Responsibilities

• Service Level Management: Own the SLM lifecycle including SLAs/OLAs performance monitoring reporting service reviews stakeholder engagement compliance data governance and continuous improvement.
• Application & Technology Portfolio Management: Optimize the SAP portfolio maintain CMDB accuracy and partner with application development and infrastructure teams on lifecycle impact and cost assessments.
• Incident and Problem Management: Lead rapid incident resolution major incident communications root cause analysis prioritization and sustainable fixes to prevent recurrence.
• Knowledge Management: Champion knowledge management and KCS practices ensuring knowledge assets are created maintained and shared effectively.
• Continuous Service Improvement: Use KPIs and customer feedback to improve service delivery automation self-service and operational processes.
• Collaborate with ongoing transformational programs within J&J supply chain.

Every day this role will provide you with the opportunity to:

• Collaborate with business partners TPOs developers and vendors to deliver reliable SAP services.
• Improve the application lifecycle across design deployment operations monitoring and automation.
• Support high availability through proactive performance management readiness reviews and capacity planning.
• Build strong global partnerships with diverse high-performing teams.
• Strong communication skills including in-person or official communication channels.

Qualifications

Education:

Bachelors degree required preferably in information systems computer science or equivalent field of study.

Experience and Skills:

• Were seeking a strong business-focused leader who can drive impact in a fast-changing technology environment.
• 5 years of experience supporting and administering SAP applications and technologies including SAP ECC GTS MDG CRM BW APO GRC SAP Business Objects NetWeaver Portal Process Orchestration Gateway/Fiori LVM Web Dispatcher and HANA.
• Hands-on S/4HANA experience preferred.
• Need in-depth knowledge in OTC Finance with experience in one or more supply chain functional areas: Plan Deliver Source Make Quality or Finance; SAP certification preferred.
• Strong knowledge of ITIL processes including incident change problems and release management.
• Experience managing vendor work orders invoices performance metrics procedural guidance and continuous process improvement.
• Experience with SAP Informatica Tableau or WebMethods.
• Strong problem-solving accountability ownership and partner relationship management skills.
• Excellent verbal and written communication skills with the ability to represent business and IT impacts during major service disruptions.
• High judgment negotiation influencing analytical and leadership skills.
• Ability to manage global cross-cultural relationships and prioritize business outcomes in a fast-paced environment.
• Ability to work independently manage multiple priorities and provide and apply feedback constructively.

Other:

• Travel: Up to 10% domestic and international.

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Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity age national origin disability protected veteran status or other characteristics protected by federal state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants needs. If you are an individual with a disability and would like to request an accommodation please contact us via or contact AskGS to be directed to your accommodation resource.

Required Skills:

Preferred Skills:

Business Behavior Critical Thinking Data Savvy Green Manufacturing Human-Computer Interaction (HCI) Industry Analysis Personal Development Process Optimization Product Reliability Project Management Quality Processes Root Cause Analysis (RCA) Six Sigma Software Development Management Software Reliability Engineering Technical Writing Technologically Savvy

The anticipated base pay range for this position is :

The anticipated base pay range for this position is: $94000- $151800

Additional Description for Pay Transparency:

Subject to the terms of their respective plans employees and/or eligible dependents are eligible to participate in the following Company sponsored employee benefit programs: medical dental vision life insurance short- and long-term disability business accident insurance and group legal insurance. Subject to the terms of their respective plans employees are eligible to participate in the Companys consolidated retirement plan (pension) and savings plan (401(k)). Subject to the terms of their respective policies and date of hire Employees are eligible for the following time off benefits: Vacation 120 hours per calendar year Sick time - 40 hours per calendar year; for employees who reside in the State of Washington 56 hours per calendar year Holiday pay including Floating Holidays 13 days per calendar year Work Personal and Family Time - up to 40 hours per calendar year Parental Leave 480 hours within one year of the birth/adoption/foster care of a child Condolence Leave 30 days for an immediate family member: 5 days for an extended family member Caregiver Leave 10 days Volunteer Leave 4 days Military Spouse Time-Off 80 hours Additional information can be found through the link below.