Property Assistant

About the Role

ROCS is partnering with a well-established commercial property management firm to identify a Property Assistant to support day-to-day operations at a large office property. This role is ideal for someone who enjoys administrative work, tenant interaction, and being the organizational backbone of a busy office environment.

Youll work closely with Property Managers and building staff to ensure smooth operations, strong tenant relationships, and accurate administrative and accounting support.

Key Responsibilities

Tenant & Customer Support

• Serve as a first point of contact for tenant requests via phone and email
• Coordinate and track tenant service requests and follow up to ensure satisfaction
• Assist with tenant events, emergency communications, and access requests
• Activate/deactivate building access cards and maintain emergency contact lists

Administrative & Office Support

• Provide administrative support to Property Managers and onsite personnel
• Prepare correspondence, spreadsheets, purchase orders, and reports
• Maintain lease files, vendor records, and property documentation
• Order office supplies, coordinate office events, and support office operations

Accounting & Invoice Support

• Monitor, code, and process invoices accurately and on time
• Research invoice discrepancies and follow up with vendors as needed

Vendor & Contract Coordination

• Assist with tracking service contracts, insurance certificates, and expirations
• Maintain approved vendor and contractor lists
• Support insurance claims and documentation as needed

Property Operations

• Coordinate tenant move-ins and move-outs, including after-hours logistics
• Request Certificates of Insurance from movers and vendors
• Prepare tenant welcome materials and assist with signage coordination

Qualifications

• High School Diploma or equivalent required
• Minimum of 2 years of administrative or office support experience
• Strong proficiency in Microsoft Office (Word, Excel, Outlook)
• Comfortable learning and using new software systems
• Excellent organizational, communication, and customer service skills
• Ability to type approximately 55 WPM accurately
• Detail-oriented, professional, and able to manage multiple priorities

#GA