Owner Relations Manager

Description

As the Owner Relations Manager at Carolina Beach Rentals, you'll be the go-to contact for our homeowners, helping to ensure their experience with us is transparent and rewarding. You'll build lasting relationships by responding to owner's questions, discussing rental performance, and offering advice on pricing and marketing strategies.

A big part of your role will be implementing dynamic pricing to drive occupancy, maintaining up-to-date property agreements, and highlighting the benefits of our rental program to potential clients and buyers. You'll collaborate closely with the Revenue and Growth Team to develop annual rate strategies for occupancy. The ideal fit will also have the ability balance guest expectations with our responsibility to the property owner.

This is a great fit for someone who's organized, service-minded, and comfortable wearing many hats. You'll thrive here if you have a positive attitude, communicate clearly and professionally, and enjoy working both independently and as part of a team.

Proficiency in tools like Microsoft Word, Excel, and Google Suite is important, as is the flexibility to occasionally work evenings, weekends, or holidays when needed. If you're someone who builds trust easily and takes pride in providing personalized, top-tier service, we'd love to connect.

Responsibilities

• Build relationships with our property owners to ensure owner retention

• Communicate effectively both within the company and with clients, ensuring prompt service

• Discuss rental rates, marketing, amenity suggestions/changes as needed

• Applying Dynamic Pricing for increases/decreases and update property management software and web services as needed

• Effectively communicate all aspects of our rental program to buyers, therefore starting to build your own owner client database

• Oversee the property calendars for guests and occupancy, as well as handle owner requests

Requirements

• 2+ years of experience in hospitality, reservations, property management, or a strong customer service background in any industry.

• Active listening skills are vital to the success of this position. Must demonstrate exceptional verbal and written communication skills and possess excellent telephone etiquette.

• Ability to read, analyze, and interpret general business contracts, business correspondence, and procedure manuals.

• Ability to effectively present information and respond to questions from managers and/or staff.

• Must maintain clear and concise documentation and positive approach to conflict resolution.

• Must demonstrate willingness to continually learn new processes, and the ability to merge into a dynamic work environment.

• The ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages.

• Must be able to work some weekends and holidays.

Physical Demands

• Expect a moderate noise level and a mix of sitting, standing, and walking throughout the day

• Ability to lift/move up to 25 lbs occasionally

Benefits

• Paid time off

• Health insurance

• Life insurance

• Dental insurance

• Vision insurance

• 401k match

As part of our application process, we require all candidates to complete the Culture Index survey. This brief survey helps us understand your unique strengths and how you may fit into our team culture. Please take a moment to complete it at the time you submit your application. Please visit the link below: