Director, Contract Lifecycle Management Product Manager

Job Description

In this role, the Contract Lifecycle Management (CLM ) Product Line Lead will drive the strategic implementation and ongoing evolution of its enterprise CLM platform, with a focus on DocuSign CLM. This individual will play a critical role in a multi-year, complex global transformation program, serving as the primary business-facing product lead across internal stakeholders, the selected systems implementation partner, and the software provider.

The successful candidate will be responsible for defining the product line's priorities and vision, translating business needs across 10+ functional areas and 40+ markets into actionable requirements, and driving successful delivery of CLM capabilities across the organization. In parallel, this role will oversee business-as-usual support for the CLM program, help establish enterprise governance, and identify opportunities to enhance contract processes, user experience, reporting, and automation over time.

This role requires a strong blend of product ownership, enterprise systems implementation, executive-level stakeholder engagement, and operational leadership, ideally within a global and highly regulated environment.

Responsibilities:

Vision & Strategy

• Create and communicate a robust a vision, strategy, and multi-year roadmap to evolve the CLM product line that is aligned to business priorities and enterprise technology standards.
• Provide leadership across 3+ products in the CLM product line across its full lifecycle, planning through delivery, adoption, optimization, and continuous improvement.
• Collaborate with stakeholders across GSF and IT delivery teams to contribute to overall company priorities.
• Establish and track product KPIs and success metrics to ensure measurable business value, user experience, and operational efficiency.

Business Technology Partnership

• Serve as the primary liaison between business stakeholders (Legal, Technology Procurement, Compliance, etc.) and IT delivery teams.
• Oversee team of analysts translating business objectives into clear product requirements, user stories, and prioritized backlogs.
• Facilitate trade-off discussions across scope, cost, risk, and timing to drive informed decisions and outcomes.
• Proactively identify opportunities to standardize, streamline, and automate contracting processes across the enterprise.

Program & Delivery Leadership

• Act as a trusted advisor to executive business and IT leaders, influencing decisions and guiding outcomes across complex, cross-functional initiatives.
• Build, grow, and support a team of Product Managers through hiring, coaching, mentoring, and providing feedback

• Lead and drive CLM implementations, releases, and enhancements using strong PMO, and delivery, and risk management practices
• Ensure delivery governance, documentation, and adherence to enterprise SDLC, security, and compliance standards.
• Coordinate change management and stakeholder communications to support successful deployments and adoption.