Customer Service Representative
$18 per hourPrideStaff
Pridestaff is looking for a few Customer Service Representatives for our client in Erlanger, KY Sun-2pm-8pm then Mon-Thurs 8:30am-5:30pm 1hr lunch $18hr
The Customer Service Representative serves as the primary point of contact for customers concerning the storage and transportation of temperature-sensitive products. This role ensures customer satisfaction by efficiently processing orders, resolving issues, and coordinating with warehouse and logistics teams to uphold the integrity of the company
Key responsibilities
The Customer Service Representative serves as the primary point of contact for customers concerning the storage and transportation of temperature-sensitive products. This role ensures customer satisfaction by efficiently processing orders, resolving issues, and coordinating with warehouse and logistics teams to uphold the integrity of the company
Key responsibilities
- Customer communication: Serve as the main point of contact for customers via phone and email, providing timely and professional assistance with all inquiries, complaints, and requests.
- Order processing: Accurately and efficiently process a high volume of customer orders, review associated paperwork for completeness, and follow up on any discrepancies.
- Issue resolution: Address and resolve customer service and billing complaints related to shipping delays, inventory discrepancies, and temperature excursions.
- Logistics coordination: Liaise with the warehouse, transportation, and operations teams to ensure seamless order fulfillment and manage special handling requests.
- Status updates: Provide customers with real-time updates on order and shipment status, including tracking information and potential delays.
- Documentation and reporting: Create and maintain accurate records of customer interactions, transactions, and inventory. Generate reports as needed to identify and address any issues.
- Billing and invoicing: Prepare and verify computer-generated invoices to ensure accurate billing for all accounts.
- Regulatory compliance: Maintain awareness of cold chain regulations and assist in documenting compliance requirements.
- Experience: A minimum of 1-2 years in a customer service or logistics role, with experience in a warehouse or transportation environment being an asset.
- Technical proficiency: Demonstrated working knowledge of Microsoft Office, including Outlook, Excel, and Word. Experience with logistics or warehouse management software (WMS) is highly desirable.
- Communication skills: Exceptional written and verbal communication abilities, with a strong, positive, and professional phone manner.
- Problem-solving: A proactive approach to problem-solving, with the ability to think critically and resolve issues under pressure.
- Attention to detail: High level of accuracy and meticulous attention to detail is critical for processing sensitive cold chain orders.
- Adaptability: Ability to adapt to shifting priorities and work effectively in a fast-paced, multi-tasking environment.
- Team collaboration: Proven ability to work effectively as part of a team and collaborate with internal and external stakeholders.
- Education: High school diploma or GED required. Additional education in logistics, supply chain management, or a related field is a plus.
Vacancy posted 1 day ago
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