Occupancy Specialist

Location 200 North 11th St,Springfield, IL, 62703,United States Base Pay $31,317.00 - $46,975.50 / Year Employee Type Regular Full Time Required Degree 2 Year Degree Manage Others No Overview Position Summary: The incumbent is responsible for the intake and follow-up of Public Housing applications; caseload management and monitoring of Public Housing participants which includes, but is not limited to, conducting interim and annual re-certification of participants, making rent adjustments based on information received and verified, interacting with clients and landlords, planning, following-up on inquiries, and processing case load management documentation and reports, calculating rent, filing, typing, and computer input. Responsibilities Receives, processes and follows-up on public housing applications. Educates and informs applicants of program requirements and responsibilities. Responds to visitor and public housing client inquiries, phone calls, correspondence, and e-mail in a timely and responsive manner. Responds in a timely manner to all allegations received such as drug-related criminal activity. Meets with clients that walk in on assigned walk-in days and receives interim changes to their section. Updates computer records and public housing files accurately and timely with all rent changes, transfers, move-ins, move-outs, and other relevant public housing activity. Ensures all records are full and complete according to HUD regulations, policies, and procedures. Files all information into hard copy files maintained for clients and purges older files in file cabinets, boxing them for storage. Conducts and completes all interim and annual re-certification reviews; verifies family composition and income; obtains third party verifications; calculates rents and notifies tenant of rent changes; and maintains and balances public housing control register within applicable timeframes. Completes the interim packets received on a monthly basis making sure that all information and certifying documentations are provided. Prepares and sends annual review letters to tenants; track tenant annual review dates; and update files as necessary. Schedules and notifies recertification/inspection appointments on Public Housing properties. Schedules move-ins/outs and transfers; and completes all necessary paperwork to complete tenant files that move-in/out or transfer. Processes all requests for change of housing submitted by clients, performs calculations and adjustments of rent affordability and reasonableness on a monthly basis. Sends out mandatory monthly mailings for appointments, notices on income developments, and additional mailings as necessary. Submit weekly, monthly, quarterly, annually or other reports as required. Ensures compliance with all applicable policies and procedures of the Springfield Housing Authority Maintains regular and reliable attendance. Contribute to team efforts by performing other duties and responsibilities as required or assigned. Qualifications Education and Experience: Associate's Degree in social services; and two (2) years of experience in social or community services, case management, or related field; or any equivalent combination of training and work experience that provides the necessary knowledge, skills and abilities. Knowledge, Skills, and Abilities: Knowledge of U. S. Department of Housing and Urban Development Federal Regulations as they relate to Public Housing programs, policies, and procedures. Knowledge of occupational hazards and applicable precautionary measures. Skill in caseload management; planning, monitoring, and following-up as necessary. Skill in performing mathematical calculations quickly and accurately. Skill in the proficient use of office equipment, computers, and software. Skill in typing 40 WPM with accuracy. Skill in maintaining accurate and complete public housing records, documentation, and reports. Ability to work independently in an organized, thorough, detailed, accurate, and efficient manner. Ability to communicate (oral and written) and interact with diverse individuals (public, outside agencies/vendors, and co-workers) in a courteous, confidential, effective, positive, professional, and ethical manner. Ability to maintain a valid Illinois driver’s license and be an insurable SHA driver. The Springfield Housing Authority is an Equal Opportunity Employer #J-18808-Ljbffr